Guest Service Associate - Housekeeping

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionAttend daily briefings and take on daily assigned tasks.Understand the difference in guest levels (VIPs) and Room Categories.Clean and maintain areas of responsibility according to standards and procedures.Replenish guest supplies and ensure that guests' requests are promptly attended to.Report damage or malfunction in hotel rooms/areas to Supervisor.Maintain equipment in a proper state of cleanliness.Maintain a section room report as well as a daily productivity report.Report lost and found articles to the housekeeping office immediately.Handle guest complaints tactfully and report incidents or any other irregularities to Supervisor in a timely manner.Report unusual behavior/activities in guestroom, floors/public areas to Supervisor.Record room status in allocated section accurately.Carry out valet services when required (e.g., delivery of linen, processing laundry orders).QualificationsDegree or diploma in hotel management.Additional InformationMinimum 2 years of relevant experience in a similar capacity.Good communication and customer contact skills.Well-presented and professionally groomed at all times.
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