Company DescriptionWhy work for Accor?We are far more than a worldwide leader.
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We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESSJob DescriptionGuest Service Officer – TelecommunicationYou are the beginning of an exceptional guest experience.
As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsCareer development opportunities with national and international promotion opportunities.What you will be doing:Effectively manage all calls to the hotel as per company Brand StandardsConsistently offer exceptional, friendly and engaging serviceTo be constantly aware of the room situation and to strive to obtain maximum occupancyTo attend to the hotel guest in all communication from inside and outside the hotelTo be aware of the hotel's security, fire and safety procedureOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Qualifications:Diploma or degree in vocational hospitality or Room Division2 to 5 years' experience, depending on education and career backgroundCompetent user of desktop applications and hotel applicationsLanguages: fluent in English and a 2nd language would be a plus
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