ToursByLocals is an online travel marketplace; our platform connects discerning travellers in search of customized, private tours with handpicked tour guides, providing meaningful and memorable travel experiences in over 170 countries, worldwide. We believe in keeping travel human: our global team of nearly 150 people support and engage our customers as they search for out-of-the-ordinary travel experiences.
**Do you thrive on building strong relationships and have a knack for spotting growth opportunities? Are you excited to help others succeed by providing expert guidance and support?** If so, we are hiring for a Guide Community Specialist at ToursByLocals in Eastern Europe.
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This is a full-time remote contract position, based out of Eastern Europe and compensation is paid in Euro monthly. As a contractor, you are responsible for ensuring you have the authorization to work in your country and will be responsible for complying with local tax regulations at your own expense._**
As a **Guide Community Specialist** at ToursByLocals, your mission is to build strong relationships with guides and help them grow their bookings and offerings. Reporting to the Team Lead, you'll analyze market trends and develop strategies to help guides in Asia convert inquiries into bookings. This role requires a deep understanding of tourism trends, market insights, and regional data.
**Your primary goal will be to support our community of guides on how to effectively use our platform to provide 5-star experience to travellers and here's how you'll do that**:
- Maintain constant and clear communication across multiple channels, sharing best practices, in-depth market trends, and strategic insights with the guide community.
- In collaboration with another team member, develop and implement strategies for your geographic areas to drive sales growth and ensure performance targets are met, adjusting tactics as needed during the season.
- Monitor assigned areas to motivate and engage guides, helping them increase bookings and achieve 5-star reviews.
- Track and improve key performance indicators (KPIs) such as availability, conversion rate, and response time in your areas.
- Leverage data analysis to understand and make informed decisions that optimize area performance.
**You may be the right person for this role if you**:
- Have 1+ years of account management experience, ideally in the tourism or travel industry, and understand two-sided marketplaces.
- Demonstrate a track record of effectively resolving issues and ensuring high partner satisfaction.
- Thrive in a fast-paced, goal-oriented environment with a sales-focused mindset, taking pride in your work and making thoughtful decisions.
- Are analytical and use data to drive decisions, while being curious and resourceful in solving problems.
- Demonstrate a natural curiosity and are eager to understand the broader context of your role within the ToursByLocals team.
- **Love to learn and grow **- you challenge yourself to learn, fail, and constantly improve, whether through formal education or by gaining professional experience.
**Why ToursByLocals?**
Established in 2008, ToursByLocals is the provider of choice for private tours around the world. With a presence in over 170 countries worldwide, ToursByLocals enriches the travel experience by connecting travellers with our network of over 5,000+ guide partners.
We aim to provide our TourBees with a comprehensive compensation package which varies slightly depending on the country. Our TourBees are based in: Canada, USA, Argentina, UK, and Malaysia.
**As an employee of ToursByLocals, your benefits may include a combination of**:
Mac computer, accessories and furniture to set up your home office
?? Paid time off, plus access to additional flexible paid time off
?? 25% discount and a yearly voucher when you book a tour on the ToursByLocals platform
Ability to switch statutory public holidays to take the time when you want it
Flexible work schedule that can be negotiated with your manager
??? Additional maternity and parental leave top ups to support your growing family