GVP, Rimini Street Labs, BrazilWe are actively seeking a Group Vice President (GVP), Rimini Street Labs, Brazil. The role will report directly to the CEO of Rimini Street. Preferred location is near Sao Paulo, other locations in Brazil may be considered. The role will require occasional travel as necessary, primarily to the US.Position SummaryAs Rimini Street continues to evolve and scale toward the level of $1B/year in revenue, the CEO is seeking a GVP, Rimini Street Labs, Brazil, to lead the service delivery operations of our team in Sao Paolo, and to partner with service delivery leaders across the world in a matrix organization to ensure smooth support activities for our global client base.Essential Duties & ResponsibilitiesLead our growing team of technical service professionals in Rimini Street Labs, Brazil, located in Sao Paolo. Manage our service delivery operations across the entire Rimini Street offering portfolio.Lead our team of technical service professionals to ensure we have engaged and highly performing employees, compliant and efficient global operations, and the highest standards of financial management to meet current and future needs of the organization.Partner with service delivery leaders across the world in a matrix organization to ensure smooth support activities for our global client base.Oversee the implementation of consistent, reliable processes that deliver our services with excellence and operational efficiency to consistently produce high client satisfaction.Actively drive the planning and implementation of forward-looking systems and practices to evolve delivery operations over time.Assist in developing strategies and play a key role in the continued growth and scaling of Rimini Street Labs, Brazil across the organization's finance, people-management, and operations functions.Coordinate across the Operations and Compliance teams to review internal processes and identify and deploy the most efficient methods of running the organization with an eye for risk-mitigation and/or informed risk acceptance. Seek continuous improvement and agility including identifying and implementing new processes, technologies, and systems to improve and streamline use of resources.Serve as a trusted business partner to the CEO and Chief Delivery Officer on a wide variety of topics including delivery, financial, talent, and performance management.Carry out all duties with a high degree of personal commitment while modeling ethical behavior. Develop policies and practices to ensure the team adheres to ethical norms and all local and international legal and regulatory requirements.Uphold our strong internal communications principles by maintaining an environment of transparency on all policies and practices. Act as an ambassador both within and outside the organization.Collaborate with Brazil HR leaders and the Senior Leadership Team to help create a culture of growth and innovation. Participate as a thought leader in developing and driving human resource policies that support our values of diversity and inclusion.Professional Experience and QualificationsExperience20+ years' experience in Delivery, Operations and/or Finance roles with 5+ years' experience in complex leadership and management roles. Global management experience through multi-national business strongly desired.Demonstrated experience managing IT operations at a corporate or enterprise level for a parent company with annual revenue of at least $250M/year.Demonstrated experience in scaling up service delivery operations is desired.Experience in overseeing organizational financial operations, with an understanding of how to identify financial risk, effectively manage finance professionals, and ensure high standards of financial management and compliance across the organization.Understanding of global business and development trends, with an ability to anticipate future consequences of trends and build them into long-term planning.Experience overseeing diverse compliance requirements, including government, regulatory and contracts.Experience with risk management and a track recording of successfully managing risk across a complex operating environment (specific experience doing this in a global setting preferred).Experience in the Oracle, SAP and VMware marketplaces desirable.Qualifications and SkillsAbility to lead, develop, and inspire a team of professionals in a high growth, rapidly changing environment.Ability to understand business goals as well as design and implement new approaches, policies, and procedures to effect continual improvements in business objectives, productivity and development of people within the company.A strong solution focus, comfortable working in an environment which demands strong deliverables and the ability to identify problems and drive appropriate solutions.A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement.Strong communication skills, experience working with remote or highly dispersed teams, and a spirit of teamwork are essential to thrive within this structure.Ability to establish cultural competency in partnering with racially, culturally, and linguistically diverse groups.Familiarity with Business Intelligence tools and a track record of successful use or incorporation of such tools in daily decision-making.Ability to foster a creative, professional, and open management culture that empowers employees to fulfill their potential and encourages innovative thinking. Excellent capacity building, team building/management, and coordination skills and a comfort in a matrixed and global environment. An ability to delegate responsibilities effectively and coach and mentor directs and key talent.Ability and willingness to work in challenging and dynamic environments, and to see through challenges by being on the solutions side.Ability to establish and maintain effective relationships with co-workers, partners, stakeholders, and external parties including government agencies. Work collaboratively to accomplish organizational and team goals and objectives. Work actively to resolve conflicts, select, and use appropriate communication methods and maintains meaningful communication including virtual coworkers.Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one's own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, religion, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities.Passion for innovation with a focus on desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making.Business acumen developed through years of experience in Enterprise software and/or services businesses.Customer-centric approach and a passion for helping customers address issues and focus on improving their core business.The passion and persistence to disrupt the status quo, introduce new technologies and drive alternative approaches to solving business challenges.Ability to inspire, influence and direct groups in dotted-line relationships and matrixed organizations.EducationBachelor's degree in computer science, Engineering or other technology-related field, or equivalent experience. Master's or MBA desirable.LocationSão Paulo, BrazilLanguagesFluent English. Spanish is a plus.
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