HAI Robotics seeks a Resident Support Engineer with a background in warehouse automation. Understanding the agile mindset, various systems (AGV, ACR, AMR), and basic DevOps philosophies is key to success in supporting our groundbreaking projects. You will be responsible for the ongoing successful operation of Hai Implemented systems at your resident location and reporting to our Customer Service and Support Department. We welcome your application if you possess in-depth expertise in providing project support through technical guidance.This opportunity allows you to support projects while gaining invaluable experience in robotic automation. You'll work alongside brilliant minds passionate about robotics, all while prioritizing world-class service crucial to customer success. Your role will support project diagnostics, response, measurement, and automation, contributing to the operational scalability necessary for the platform's exponential growth.ResponsibilitiesCollaborate within a team environment and benefit from mentorship opportunities.Assist in configuring firmware for various hardware components like robots, conveyors, servers, and scanners.Collaborate in software testing during project implementation and support.Offer ongoing support and maintenance to our robotics systems during and post-deployment to ensure seamless operations of HAI products.Test the fully integrated HAIQ-Warehouse Management System with customers or vendor sub-systems.Conduct site inspections and evaluations, overseeing grid line marking and floor DM code adherence.Ability to perform basic DevOps operations.QualificationsAt least an associate's degree in Mechanical/Industrial/Robotics/Electrical Engineering OR equivalent experience or technical training.Entry-level exposure or knowledge in supporting AGV, ACR, or AMR solution implementationsSome knowledge of WMS/WES/WCS integration and PLC, but not requiredStrong analytical and troubleshooting skillsPreferred experience in warehouse automation, material handling equipment, and warehouse operationsFamiliarity with Linux/UNIX, SQL, and scripting for task automationBasic understanding of VPNs, firewalls, and routersStrong communication skills with an analytical mindsetProficiency in Chinese (advantageous but not mandatory)Basic understanding or knowledge of DevOps philosophiesMust be willing to live in at the location of the assigned project for the life of the contractTravel is 5 to 10% of your time for training or other support opportunities