The Brazil TTS Onboarding head manages a team of managers responsible for the end-to-end client experience within onboarding, which includes account opening, account maintenance and product implementations for the Institutional Clients Group.
This Client Onboarding Sr Grp Mgr must have a good understanding of the industry, direct competitors' products and services, in order to contribute to the commercial objectives of the business.
Requires thorough understanding of the strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the onboarding function and institutional clients.
Excellent communication skills required in order to negotiate internally, often at a senior level.
Client communication/negotiation is also necessary.
Responsible for executing TTS Onboarding strategy.
Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the team.
The Onboarding head is also accountable for the results under the Risk & Control framework.
Integral member of the functional leadership team within LATAM TTS Onboarding.
**Responsibilities**:
- Manages a department consisting of employees and contractors and is responsible for managing the budget.
Communicates a vision that is innovative and agile and supports progress when formulating departmental strategies.
- Exemplifies Citi's core values and Leadership standards.
Executes to the highest ethical standards.
- Proactively assesses appropriate solutions and manages risks.
Ensures timely escalation and mitigation of risks to avoid impact to project delivery.
- Interfaces, influences and negotiates with senior leadership, regional business partners, vendors and any other stakeholders driving implementation initiatives.
- Creates strategy for all internal and external project related activities to ensure a timely and smooth client implementation process.
Identifies areas of process improvement and recommends solutions.
- Puts client needs first by anticipating trends and changes in the market, leveraging institutional and industry knowledge and challenging current state to create value for our clients.
Resolves highly complex client escalations and implements proactive solutions.
- Brings advanced experience from prior senior management roles at Citi or other large financial institutions coupled with extensive experience in process/project management.
- Able to prioritize multiple projects, closely monitors progress and follows up accordingly.
Leverages metrics to evaluate team performance and find optimization opportunities.
- Attracts, recruits, retains and nurtures top class talent - manages performance evaluation and talent development cycles in accordance with Citi rules and policies for ratings, compensation, hiring, terminations and other personnel actions.
- Perform other duties as assigned.
**Qualifications**:
- 10+ years of experience, including 8-10+ years' managerial experience
- Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects.
Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees).
Effective Leadership skills; ability to promote team building and develop partnerships with other teams.
Ability to analyze and solve complex problems; effective influence skills
**Education**:
- Bachelors/University degree, Master's degree preferred and managerial experience
- English and Spanish
- **Job Family Group**:
Implementation
- **Job Family**:
Implementation Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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