Company Description
Nestled along the Haliç, Rixos Tersane epitomises unmatched guest experiences and service excellence.
Dedicated to redefining Istanbul's lifestyle scene, the hotel is an eclectic fusion, creating an urban hotspot and lifestyle hub with panoramic views of the Haliç.
Situated in Istanbul's historic Tersane district along the Golden Horn, Rixos Tersane Istanbul seamlessly combines modern luxury with a 600-year-old dockyard's rich heritage.
Job Description
Position: Head Concierge
We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry.
This is an extraordinary opportunity to join our pre-opening team.
Responsibilities: The Head Concierge oversees all aspects of the concierge department.Ensures prompt, courteous, and accurate service to all guests, maximizing customer satisfaction.Attends to guests' needs and helps them organize their accommodations while staying at hotels or other establishments that provide lodging services.Makes reservations and recommends restaurants and bars for visitors in town.Acquires extensive knowledge of the premises and nearby venues and businesses to make suitable recommendations.Arranges events, excursions, and transportation upon request from hotel residents.Arranges errands such as grocery delivery or dry cleaning to ensure guests enjoy their time.Applies project management techniques.Conducts staff performance assessment processes.Manages concierge operations and crisis situations.Monitors and rewards performance in a team to support achievement of results. Qualifications
University degree.At least 5 years of experience in the position of Head Concierge.Team-oriented.Fluent in English.Strong internal and external communication skills, both verbal and written.Organizational skills.
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