Head Of Quality Management Area

What will bring you to the role:Fluent EnglishExperience as a People ManagerQuality Management or Continuous Improvement ExperienceWhat you will do:Develop, establish, and maintain the Quality Management SystemRecommend improvement actions and ensure their follow-up with a focus on customer satisfaction, internal audit, the company's strategic planning, and market trendsImplement ISO quality certificationsEstablish appropriate indicators aligned with the objectives and goals of the sectorCritically analyze the indicators and their causes to outline necessary actions for process improvementDevelop a database to communicate quality metrics to all employeesSupport other teams in the company to ensure the implementation of continuous improvement (PDCA) and process automationIdentify major bottlenecks in the company's processes to create documents and training programs for employeesInteract with area managers regarding the definition of trainingSupervise area activities, distribute tasks as needed, guide the team, and solve operational problemsContribute to the team's development through 1:1s, Feedback, Performance Evaluations, Individual Development Plans, and Feedback
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