Reporting to the region Sr. Human Resources Business Partner, the Human Resources Business Partner is responsible for consultation to call center employees at all levels related to: staffing, performance management, compensation, employee relations, organizational design/development and training, client relationship and project management. The HRBP will manage Human Resource programs that support business objectives and provide input to the strategic direction of the site.
ESSENTIAL DUTIES AND RESPONSIBILITIES Staffing & Talent Management Understand the talent capabilities and gaps for the client populations.Partner with senior leaders to understand and clarify staffing needs and support appropriate talent acquisition strategy.Partner with Talent Acquisition to manage headcount requests and approval processes.Performance Management Supports the deployment of the annual performance management process, including goal setting and ratings calibration.Facilitate calibration meetings and work with managers to develop action plans.Coach managers on corrective action process to provide guidance and ensure consistency in application.Compensation & Incentives Partner with Compensation and with business leaders to ensure adequate understanding and execution of rewards processes.Update/create enhanced rewards programs in alignment with functional goals.Drive the deployment of the annual rewards process, including merits, bonuses, recognition, and stock option grants.Employee Relations Address employee relations issues of high complexity, which may include issue resolution, employee and management counselling, and performance improvement, as needed.Partner with the Employee Relations team, as needed, to address complex issues.Approve terminations, conduct exit interviews, and handle any other termination processes, as necessary.Responsible for coordinating reductions-in-force and efficiency exercises, including communication plans, notifications, severance packages, etc.Handle personally identifiable information ("PII") that pertains to any individual (e.g. employees, job applicants, customers, etc.) in accordance with Asurion's internal Privacy Policy, Information Privacy Standard, and public facing privacy policies.Complete any required privacy training.Promptly report any known or suspected loss, theft or unauthorized disclosure or use of PII to Global Security & Risk - Privacy Team.Organizational Design, Development & Change Management Proactively partners with Organizational Design & Talent Management team (OD&TM) to meet development/training needs of the business and create a development roadmap for the client population.Drive change in a complex environment, including communicating and coaching for change.Works with business leaders to develop appropriate organizational structures.Utilize retention and exit interview data to propose/inform change.Develops retention/engagement strategies for client population.Works with internal communications to support function-specific communications efforts, as necessary.Client Relationship Management Acts as a go-to resource for clients; impacts client decisions through influence and expertise.Project Management & Leadership Represents the Corporate groups in HR COE planning sessions and initiatives, as assigned.Manages projects or participates as a team member for selected function-specific or multi-function HR initiatives, as requested/directed.Mentors more junior HRBPs; may lead a small team.QUALIFICATIONS Bachelor's degree in Business Administration, Human Resources, or equivalent business-related degree required.5+ years of experience in Human Capital/Human Resources required.Demonstrated strong employee relations experience and understanding of performance measures; experience in change management preferred.Excellent teamwork and collaboration skills, including proven ability to work effectively in a matrix environment.Excellent verbal and written communication and presentation skills.Must be results-driven with the proven ability to multi-task in a fast-paced, deadline driven environment.Demonstrated ability to analyze data and make decisions in difficult situations.Proficiency in working with HRIS systems, preferably Workday, as well as MS Excel, Word, PowerPoint, and Outlook.
#J-18808-Ljbffr