**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**EXPECTATIONS AND TASKS**
**PROCESS IMPROVEMENT**
- Is the SME across the external workforce processes partnering across teams to drive alignment and innovation
- Creates and owns Process documentation for E2E processes
- Ensures operational benefits are driven in relation to External Workforce from product landscape
- Provides process support and guidance as needed across all BAU areas connected to External Workforce Management
- Seeks to ensure Best Run Intelligent Enterprise approach is taken in relation to all processes related to external workforce
**TECHNICAL AND SYSTEM KNOWLEDGE**
- Works with SAP IT and Fieldglass to ensure business centric and strategy relevant solutions are delivered
- Acts as internal expert on SAP Fieldglass
- Team members create and manages release regression testing processes
- Team leads release training process - collaborating with enablement consultant to ensure effective delivery of relevant information to all stakeholders
- Leads SUS survey review and creates a plan to tackle outcomes.
**BUSINESS CONSULTATION AND CHANGE MANAGEMENT**
- Customer focused consultative approach - seeks to understand the business operations and needs, assess impact of change and to deliver effective solutions to the business
- Responsible for managing change procedures - receiving and reviewing change requests through effective evaluation of business needs; prioritisation of change requests including impact and risk assessments and alignment to overall goals and objectives; prepares implementation plans, monitors and reports progress
- Takes a customer centric approach to all activities
- Follows market trends and innovation translating into opportunities to drive value for SAP
- Gathers and documents business needs and articulates them effectively within the change management and governance structures - managing and tracking progress against delivering solutions to the business
- Keeps business well informed - managing flow of relevant and useful information related to all external workforce topics
- Works with colleagues to monitor adoption using system data and feedback / survey results to identify blockers to adoption
- Strong collaboration with Transformation process lead ensuring joined up strategic thinking and resource planning.
**REQUIRED SKILLS AND EXPERIENCE**
- Advanced English (written and verbal)
- Strong influencing and communication skills - maturity to interact with senior business leaders in the organization, develop strong relationships and (where required) to resolve issues or challenges as they arise
- Ability to learn and assimilate information quickly including a proven ability to quickly learn and understand new systems / technology
- Customer orientation and focus on quality
- Enthusiast, strong work ethic and a positive attitude
- Passion for driving operational excellence
- Strong business acumen with appreciation for how commercial, finance, procurement, HR and compliance topics interact within a large organisation.
- Excellent executive-level communication, presentation and interpersonal skills,
- Comfortable working in a fast-paced environment
- Aptitude for collaboration in cross functional environment
- Ability to think creatively and solve unstructured problems.
- Ability to listen and take into consideration information from multiple stakeholders
- Ability to execute and get things done to high standards
- Able to set priorities & multi-task
- Experience of developing business cases to support change
- Experience of working with / within the workforce management or procurement organizations of a multi-national organization and the ability to understand the complexity of such environments.
- Strong IT skills
- Aptitude for collaboration in cross functional environment
- Proven track record in process ownership in a complex multi-national environment
- Detail-oriented self-starter with experience working on multiple topics/ projects in parallel, excellent follow-through and the ability to solve unstructured problems.
- Ability to listen and take into consideration information from multiple stakeholders
- Strong collaboration skills - to work effectively in cross functional teams
- Experience of working with a VMS (SAP Fieldglass)
- Experience of working within a cloud technology environment and understanding of SaaS
- Strong analytical skills with the ability to report, analyze and
