As an HR Generalist, you will play a key role in supporting the HR strategy and operations by providing efficient, customer-focused service to employees and managers. This role is essential in fostering a positive and productive work environment, requiring a strong understanding of HR best practices, employee relations, and operational excellence. Fluency in English is required to effectively communicate and collaborate in a global environment. Key Responsibilities: Manage key HR processes throughout the employee lifecycle, including HR Operations, Performance Management, and Talent Management, across both local and international locations. Provide advisory support to employees and managers on engagement, succession planning, conflict resolution, disciplinary actions, and performance improvement plans. Partner with Business Line and Functional Leadership to execute HR and business initiatives. Proactively address employee-related issues, including those involving management and, where applicable, union-related concerns. Handle employee grievances, conduct investigations into workplace concerns such as harassment and discrimination, and ensure compliance with labor laws and company policies. Recommend and implement process improvements, leveraging new technologies and identifying opportunities for automation and shared services to boost efficiency. Ensure compliance with labor laws and regulations; participate in union negotiations and collective bargaining (if applicable). Continuously monitor KPIs, SLAs, and business goals to drive operational excellence and promote a culture of safety. Maintain confidentiality and handle sensitive employee information with professionalism. Act as the primary point of contact for employees on HR policies, procedures, and programs, escalating issues when necessary. Support the administration of employee benefits programs, including health insurance, retirement plans, and leave policies. Educate employees on available benefits and assist with enrollment and claims issues. Ensure HR practices comply with federal, state, and local regulations, and stay updated on employment law changes to recommend necessary policy updates. Ensure consistent application of HR policies across the organization. Qualifications: 10 years of HR experience, with a focus on employee relations and HR operations in a global, matrixed environment. Bachelor's degree in Human Resources, Business Administration, or a related field. HR certification (e.g., SHRM-CP, PHR) or country-specific certification preferred. Fluency in English is required. Strong knowledge of HR best practices and employment laws. Experience with Workday HRIS systems. Proactive, problem-solving mindset with a focus on delivering excellent customer service. Strong organizational and leadership skills, with the ability to manage multiple priorities. Strategic thinker with strong collaboration and communication abilities. What We Offer: An equal-opportunity employer committed to fostering a diverse and inclusive workplace. Access to a global network of supportive colleagues and professional growth opportunities. Competitive compensation and benefits package.
