HW Test Lead Microsoft Managed ServicesRemote role available to residents of Brazil Job DescriptionWe are seeking well-rounded candidates who can triage and research the data center fleet sustaining incoming ticket requests for testing hardware replacement parts and firmware upgrades for Microsoft's Cloud Hardware Server Systems. Testing will target all aspects of the Microsoft SKU and server environments (Rack Manager, BIOS, BMC, Power, Memory, Storage, FPGA, Network, Performance, Stress, etc.) across multiple operating systems. ResponsibilitiesReceive incoming data center fleet sustaining requests to understand the hardware or firmware change being requested and specify what SKU servers need testedWork closely with colleagues and stakeholders to gather information, need to have strong verbal and written communication skills, as well as be a good listenerQuery and analyze data along with related processes, as well as interpret information from internal customers, vendors, and key stakeholdersContinue professional development to keep abreast of emerging technologies, methods, and best practices QualificationsKnowledge of all aspects of Microsoft SKUKnowledge of server environments (Rack Manager, BIOS, BMC, Power, Memory, Storage, FPGA, Network, Performance, Stress, etc.)Have experience in business process designs, technical operations (i.e., Cloud data centers, Hardware servers, memory & storage devices, or Software), and quality assurance testingMust think creatively to solve problems, need to have strong troubleshooting skills to find new ways to help the team achieve their goals, and be a continuous learner with a high-quality focusSelf-motivated and a self-starter, decisive, with the ability to adapt to change and competing demandsExperience Azure DevOps for work trackingProficient in using analytical programs (i.e., PowerBI, Tableau, MS Access, Azure Kusto), as well as spreadsheet software (i.e., Excel) and flow-charting tools (i.e., Visio)Have excellent technical writing skills (i.e., MS Word, PowerPoint, SharePoint) to produce presentations and reports Must have | Must be able to work on Pacific Standard time hours Contact | Abier Nupen |