Ignite your potential at TTEC Sta. Rosa as a Healthcare Account Associate - APPLY NOWAt least 1 year(s) of working experience in the related field is required for this position.Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.Required skill(s): Customer service oriented.Required language(s): English.ResponsibilitiesBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you'll be a part of bringing humanity to business.What You'll be Doing:Do you have a passion for technology and helping others? In this role, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'll:Consult customers on products and services to provide the best solutions for their needs through various communication channels including voice, email, or chat.Respond to inquiries with active listening, identifying additional needs, and support any upgrades in products and services.Open and maintain customer accounts and information.Resolve technical issues with patience and understanding.Positively participate in company events, team activities, and continuous learning.What You Bring to the Role:6 months or more of customer service experience.High school diploma or equivalent.Recognize, apply and explain your product or service knowledge.Candidates should be willing to work within Santa Rosa, Laguna.What You Can Expect:Supportive of your career and professional development.An inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
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