Implementation ConsultantRemote - Brazil*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*The Opportunity:Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth.The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.For more information about Anthology and our career opportunities, please visitwww.anthology.com.This position leads implementation of our Reach CRM solution. This solution goes beyond the traditional CRM to help institutions with admissions, student success, retention, alumni, advancement and more, so our institutions can respond dynamically to each student's unique experiences and needs at every stage of their lifecycle.The Implementation Consultant is responsible for leading customers through the design and delivery of Anthology's software solutions. This individual will work as part of a team to deliver solutions efficiently while achieving a high level of customer satisfaction. This includes becoming a subject matter expert in Anthology's solutions and implementation methodology, conducting business process reviews, guiding customers through complex design discussions and configuration sessions, supporting user acceptance testing and deployment processes, and leading customer training. Consultants who excel in this role will demonstrate a proactive, self-starting attitude and be willing to go above and beyond to meet the needs of our customers and project team.Specific responsibilities will include:Following established methodology to meet project deliverables for all assigned tasksRecognizing potential solutions to a business problem to ensure the best alternative is selected for the customer within the project scopeProviding required documentation and training for tasks including design documentation, technical specifications, solution functionality, user procedures, test plans, and status reportsLeading and delivering Microsoft Dynamics (CRM)/Power Apps projects through analysis, design, development, testing, training, and deployment activitiesCommunicating information clearly, accurately, and timely to project team members and customersIdentifying, recognizing, and escalating risks and issuesSeeking out and participating in learning activities to enhance knowledge of technologies, software packages, and the industryFostering an environment of teamwork both internally and externallyParticipating in project quality assurance reviews as necessaryAssisting in developing internal training materials and project productivity toolsParticipating in business development activities when requestedEstablishing a positive, professional relationship with customers, inclusive of professional demeanor, conduct, and appearanceEstablishing proper communication channels with customer personnel and responding appropriately to all customer concerns/requests on a timely basisProviding Project Manager and customer management with ongoing progress reports according to the project charter, or at minimum on a weekly basisWorking proactively and cooperatively in a team environment to accomplish project deliverables within a defined scheduleContributing to the management of the project goals and customer expectationsNotifying Project Manager of potential new business opportunities and project risksThe Candidate:Required skills/qualifications:Bachelor's degree in Finance, Business Administration, Information Technology, or related fieldAt least 2 years working with Microsoft Dynamics CE 365 and Power Platform or other CRM softwareIn-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problemsDemonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast trainingExcellent written and oral communication skillsExcellent presentation, training, and public speaking skillsStrong problem-solving and research skillsAbility to work with cross-functional teams across global locationsAbility to work independently or as part of a team to accomplish assigned tasksAbility to learn and adapt easily to working with new technologiesStrong analytical and logical thinking skillsSelf-starter with troubleshooting capabilitiesFluency in written and spoken English at CEF B2 level or above Fluency in written and spoken Spanish and PortuguesePreferred skills/qualifications:Microsoft Certified: Power Platform PL-200Microsoft Certified: Dynamics 365 Sales MB-210Microsoft Certified: Marketing Functional Consultant MB-220Knowledge of MS Dynamics HigherEd AcceleratorHigher Education industry experienceMaster's Degree in Business, Technology or related areaStudent Information System experienceExperience working in both Agile and Waterfall delivery modelsPrevious experience with other software applications such as database and reporting programsHTML and web development experienceExperience working with global/offshore teams on CRM technology implementation and maintenanceProficient in Microsoft Office applicationsThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employmentwithout regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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