About the jobThe Implementation Specialist (IS) - Brazil role is the main point of contact and connectivity champion during the onboarding process of new hotel contracts. The IS is responsible for effectively communicating directly with new hotel partners to gain the information necessary to map their properties and subsequently activate them, while ensuring the quality of the property's presence on the Hopper platform.This role requires a highly organized, knowledgeable individual who is able to deliver quantitative results related to onboarding in a fast-paced environment. You will be required to support the evolving needs of a fast-growing team. The right candidate will effectively communicate with partners and enjoy collaborating with the Implementation, Revenue, Business Development and Market Management teams.Please submit your resume in EnglishWhat would your day-to-day look like:Support and onboard hotel partners through different connectivity systems and solutionsTrack onboarding status and hotel interactions (emails, calls) within SalesforceCollaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding, in addition to other members of the IS teamDeliver quantitative results based on onboarding quality and speedTake a proactive approach on problem solving when experiencing delays or "hiccups" in the onboarding processWork closely with product management on ad-hoc projects/tasksAn ideal candidate has:Located in Brazil (GMT-3 Time Zone)The ability to fluently speak both English and PortugueseStrong organizational skills with a tendency to prioritize tasks based on their importance to the company's bottom lineA self-starter with a "can-do" attitude and enthusiasm to own their onboarding portfolioA proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholdersSolid understanding of our onboarding processes and their impact on the property's performance on the Hopper platformA natural curiosity and ability to ask questions or provide answers in team/group settingsA preference for taking action; A "why do later what I can do now" mindsetThe ability to work with minimal guidance, be proactive, handle ambiguity and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business.Nice to Have (Strongly Preferred):Fluent in Spanish as wellExperience with Salesforce or similar CRMsA background with online travel agencies, CRS providers and/or experience in the hotel industryKnowledge of SQL, Data Studio, Amplitude, or similar data visualization toolsExperience reviewing XML logs and/or other formats of data outputPerks and benefits of working with us:Well-funded and proven startup with large ambitions and competitive salaryQuarterly paid performance bonusUnlimited PTOCarrot Cash travel stipendPlease ask us about our very generous parental leave, much above industry standards!Flexdesk All Access Pass & Work-from-home stipendEntrepreneurial culture where pushing limits and taking risks is everyday businessOpen communication with management and company leadershipSmall, dynamic teams = massive impact
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