ICT SPECIALIST MISSION: Provide an efficient ICT Governance through the implementation and use of established, standardized, and appropriate practices and tools by ICT professionals and suppliers, aligned with the Global Stellantis standards, from the assessment of the needs of the business areas to the delivery and management of the services/products, aimed at customer and user satisfaction, alignment of ICT with business strategies and continuous improvement of ICT services. KEY DECISIONS: ICT service management policies, processes, standards, methodologies and tools Manage the Process Quality Management / Audit MAIN DELIVERABLES Actively participation with the ICT areas to improve their results, implement Ongoing and operational committees and internal process improvement. Focal point Processes and Methods for Stellantis South America Map GAPs of governance processes for the region Manage the OnGoing Dashboards, based on Service Now-Service Management :Incidents, Demands, Problems, Request, etc Manage the monthly SA ICT executive Report Book improvements Manage the Applications landscape SA through Stellantis applications REQUIRED EXPERIENCE Experience in ICT area, on ICT Governance quality, methodology & methods Experience in Project management: System development, building and utilities projects. Experience in ongoing process management Ability to collaborate with muti skills teams Experience working in global teams (multi-cultural and multi languages team) Experience in process mapping Proper communication at all professional levels of the company. Experience on Service Now platform ICT Operations to deliver resilient digital services, extraordinary experiences, and increased productivity, IT Operations Management (ITOM), IT Service Management (ITSM), Anticipate needs with efficient IT and digital operations MANDATORY LANGUAGE English - Advanced/Fluent level Stellantis is one of the world's leading automakers and mobility providers, present on all continents, with factories in 30 countries and operations in 150 commercial markets. We are the convergence of people and 14 iconic brands, including Abarth, Citroën, Fiat, Jeep, Peugeot, Ram, and others. Driven by our diversity, we lead the way the world moves, developing new solutions for the future of mobility in a journey of diverse and collaborative innovation. We welcome applications from people of all gender identities, ages, ethnicities, nationalities, religions, sexual orientations, and disabilities. Diverse teams will enable us to better respond to the emerging needs of our customers and take care of our future.
