Come to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for an IT Support Coordinator who wants to learn and transform their career. In this role you will: Coordinate the Helpdesk team to ensure consistent and high-quality customer services, aligned with all SLAs and KPIs; Maintain an effective and efficient help desk, closely linked to the client's business objectives; Ensure continuous improvement of services provided to customers; Provide support activities for the problem management system; Ensure operational excellence of the Helpdesk; Implement and maintain staffing and scheduling for Helpdesk; Systems engineer or technologist, in the area of ?IT or similar, with experience in managing service desk work teams, which meets the levels of satisfaction of the support service and the deliveries necessary for the measurement, maintenance, provisioning and optimization of the service;
W hat can you expect from us? • Professional development and constant evolution of your skills, always in accordance with your interests. • Opportunities to work outside Brazil • A collaborative, diverse and innovative environment that encourages teamwork.
W hat do we offer? T CS Benefits – Brazil:H ealth InsuranceD ental PlanL ife insuranceT ransportation VoucherM eal/Food VoucherD aycare AssistanceG ym sessionT CS Cares – a free 0800 number that provides psychological (24 hours/day), legal, social and financial assistance to membersP artnership with SESCC ertification RefundT CS Free Learning Portal – Online Courses and Live TrainingO pportunity for international experienceD iscount Partnership with Universities and Language SchoolsB ring Your Buddy – By referring people you become eligible to receive a bonus for each hireT CS Gems – Performance RecognitionX celerate – Career platform with free mentoringT ata Consultancy Services is an equal opportunity employer, our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, irrespective of any socio-economic background, race, colour, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any other. We encourage anyone interested in building a career with TCS to participate in our recruitment and selection process.
A t Tata Consultancy Services, we promote an inclusive culture and always work towards equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions for inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.
A t TATA Consultancy Services, we promote an inclusive culture and always work towards equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity, that is, all our opportunities are developed with these principles in mind. We think about various actions for inclusion and social responsibility, in order to build a TCS that respects individuality. Be a TCSer!
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