We are looking for: A responsible and self-motivated team player who likes to learn on the job and find solutions to problems Familiar with integration patterns and platforms A can-do customer service mindset with experience from working with support in a global setting and interacting directly with customers in calls or via email Continuous Improvement mindset Other tools: Eclipse (Java IDE) SOAPUI/Postman GIT Maven Docker Who are you? I help users of Integration systems identify defects and propose changes and improvement activities for an assigned application or group of applications. I support users by resolving defects or providing temporary workarounds to keep the application operational when needed, supporting users from simple to complex cases, and working mainly in the process related to the delivery of run-time service. What you will do: Support users by explaining system capabilities, handling questions, and solving incidents Responsible for the delivery of integration solutions following common approved processes and ways of working of the product team Develop efficient integration solutions according to business requirements within a given time frame Combine and match business needs with integration solutions, as part of a product team Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost Participate and contribute to the planning of application maintenance and enhancement activities Analyse user problems in areas of responsibility and support business users with efficient usage of the APIs Identify scope of automation in repetitive tasks Contribute actively in relevant D&IT communities and bodies with respect to process improvements & best practice sharing Key responsibilities: We are looking for a Java integration developer to support our team with IBM Integration Bus (IIB) Tool knowledge. You will join a growing global DevOps team and work with support, troubleshooting, documentation, and development of our portfolio of 100+ integration services. To succeed in the role, you will need a creative, flexible, and structured mindset with a passion for customer support.
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