Descrição:
Were looking for:
A responsible and self-motivated team player who likes to learn on the job and find solutions to problems
Familiar with integration patterns and platforms
A can-docustomer service mindset with experience from working with support in a global setting and interacting directly with customers in calls or via email
Continuous Improvement mindset
Other tools:
Eclipse (JavaIDE)
SOAPUI/Postman
GIT
Maven
Docker
Who are you?
I help users of Integrati on systems identify defects and propose changes and improvement activitiesfor an assigned application or group of applications.
I support users by resolving defects or providing temporary work arounds to keep the application operational when needed, supporting users from simple to complex cases, and working mainly in the process related to the delivery of run-time service.
What you will do
Support users by explaining system capabilities,handling questions, and solving incidents
Responsible for the delivery of integration solutions following common approved processes and ways of working of the product team
Develop efficient integration solutions according to business requirements within a given time frame
Combine and match business needs with integration solutions, as part of a product team
Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles
Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking
Propose change sand improvement activities that make the application more efficient and/or reduce operation or maintenance cost
Participate and contribute to the planning of application maintenance and enhancement activities
Analyse user problems in areas of responsibility and support business users with efficient usage of the APIs
Identify scope of automation in repetitive tasks
Contribute actively in relevant D& IT communities and bodies with respect to process improvements & best practice sharing
Key responsibilities:
We are looking for a Java integration developer to support our team with IBM Integration Bus (IIB)Tool knowledge.
You will join a growing global DevOps team and work with support, trouble shooting,documentation, and development of our portfolio of 100+integration services.
Tosucceed in the role, youwill need a creati ve,fl exible, and structuredmindset with a passionfor customer support.
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