The Role As International Logistics Analyst, you are the main contact person for your customers. From the moment the customer sends a booking request, you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the one who answers all of your customer's queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements. That includes coordination of logistics service – transport and shipping – coordinating customer requirements, booking with shipping lines, planning and Tank container allocation, Documentation, Bill of Lading, Invoicing. Basically, you have the opportunity to coordinate your accounts from the beginning to the delivery.
Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations and working on improvements.
You will be speaking and writing in English 90% of your day, being in direct contact with our offices abroad.
Job requirements Successful candidates will have strong organizational skills, be an excellent communicator and eager to understand all aspects of our business. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally. Furthermore, you will have:
• strong sense of urgency and loves to get things done.
• ability to self-organize your daily routine and priorities.
• ability to find creative solutions for new situations.
• (desired) shipping logistics experience in an office-based environment, ideally as user of tank operators, freight forwarder or shipping line, English fluency.
• happy working in a customer-facing role, via video conference and phone calls.
• an outstanding sense of responsibility, with a pro-active and structured approach to customer centricity.
• attention to detail, good logical skills and the ability to work well under pressure, and being able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands.
• flexibility to work in different hours considering the time zone and calendar of USA (Brazil -3 hours). • adaptability to working with other cultures - working directly with the team in the USA and Latin America.
• the desire to build relationships internally and externally.
• willingness to undertake training and development activities.
• good MS Excel skills.
What we offer: • A position in the operations department and it could be your ambition to develop in the field of customer service or progress into one of the many other career opportunities in our company.
• International and multicultural work environment, working at a high-paced growing company with a strong focus on operational excellence. Ambition, improvement, and fun in business are part of our DNA
• A workplace where we believe in giving trust, responsibility and taking ownership.
• Attractive Den Hartogh benefits package including competitive salary, excellent health care, life insurance, meal voucher & Culture benefits.
Descrição Descrição:KEYWORDS: International Logistics Analyst, Comércio Exterior, Logística Internacional, importação, exportação, documentação, Shipping, Freight Forwarding, Container, Isotanks, supply chain, global transport, import, export, documentation.
The Role As International Logistics Analyst, you are the main contact person for your customers. From the moment the customer sends a booking request, you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the one who answers all of your customer's queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements. That includes coordination of logistics service – transport and shipping – coordinating customer requirements, booking with shipping lines, planning and Tank container allocation, Documentation, Bill of Lading, Invoicing. Basically, you have the opportunity to coordinate your accounts from the beginning to the delivery.
Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations and working on improvements.
You will be speaking and writing in English 90% of your day, being in direct contact with our offices abroad.
Job requirements Successful candidates will have strong organizational skills, be an excellent communicator and eager to understand all aspects of our business. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally. Furthermore, you will have:
• strong sense of urgency and loves to get things done.
• ability to self-organize your daily routine and priorities.
• ability to find creative solutions for new situations.
• (desired) shipping logistics experience in an office-based environment, ideally as user of tank operators, freight forwarder or shipping line, English fluency.
• happy working in a customer-facing role, via video conference and phone calls.
• an outstanding sense of responsibility, with a pro-active and structured approach to customer centricity.
• attention to detail, good logical skills and the ability to work well under pressure, and being able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands.
• flexibility to work in different hours considering the time zone and calendar of USA (Brazil -3 hours). • adaptability to working with other cultures - working directly with the team in the USA and Latin America.
• the desire to build relationships internally and externally.
• willingness to undertake training and development activities.
• good MS Excel skills.
What we offer: • A position in the operations department and it could be your ambition to develop in the field of customer service or progress into one of the many other career opportunities in our company.
• International and multicultural work environment, working at a high-paced growing company with a strong focus on operational excellence. Ambition, improvement, and fun in business are part of our DNA
• A workplace where we believe in giving trust, responsibility and taking ownership.
• Attractive Den Hartogh benefits package including competitive salary, excellent health care, life insurance, meal voucher & Culture benefits.
Idiomas:Inglês - Nível Fluente, Português - Nível Fluente e Espanhol - Nível Básico
Outros requisitos:ABOUT YOU Bachelor degree in administration, foreign commerce, international trade, logistics, or related areas.Knowledge of international shipping documentation and customs protocols (import / export) is a great advantage.Experience in international logistics, Customer Service / Account management, experience in export, freight forwarding, shipping, containers, isotanks.Great problem solving skills with a positive and can-do mentality.Accurate and good planning & organising skills.Decisive and ability to adapt to ever-changing scenarios.Sound analytical skills and understanding of cost drivers.Proactive and a strong drive to constantly improve and achieve results.Team player who is also able to work independently.Strong drive for personal development; high level of learning agility and flexibility.Fluent in English and Portuguese (Spanish is a plus). Smarter Logistics. We're better together.Den Hartogh Logistics is one of the leading Logistics Service Providers. Our family-owned organisation was established in The Netherlands in 1920. As a bulk logistics service provider for the chemical, gas, polymer and food industry, we combine the best elements to create the optimal solution for each situation. Safety and operational excellence are embedded in our culture.
Den Hartogh has a presence in every region of the world, with premises/offices in 47 locations within 26 countries. Our workforce consists of more than 2,000 people and our modern equipment includes more than 20,000 tank containers, 6,100 dry bulk containers and specialised dry bulk trailers, 350 tank trailers and 625 trucks.
Chemical logistics is our business, and personal chemistry with customers our aim. We bring over 100 years experience of delivering smart logistics for the chemical and petrochemical industries.
Our CultureFirst of all, our aim is to create chemistry with our partners. In case some challenges occur, together we search for the solution. Our employees work together with our partners' staff, and even with our partners' customers in order to make it work!
Den Hartogh combines a 5-years strategy with a "check-up" in the third year. Our approach involves all of our employees and is also connected with budgets. This is how we all participate in the growth of our business.
All employees are informed about relevant topics by mail, board computer, narrow casting, internal magazines and newsletters and in person by their manager. On quarterly basis, employees around the world are informed about successes and challenges.
Group Managing Director Pieter den Hartogh gets his energy from working together with a great team, always looking for chances and opportunities to improve and create distinctive power. Our chemistry, which includes ambition, initiative, ownership and teamwork, enables all employees to make a difference.
Our MissionAmbitious People Realising Creative Logistics Solutions.
Our VisionRecognising the continuous change of our society, Den Hartogh Logistics has organised itself in such a way that adaptation and pro-activeness are a generic given. As a preferred logistics service provider, we shall innovate, grow and be a stable factor.
Within Den Hartogh Group we embrace and live by a set of core values that reflect the chemistry and atmosphere we want to work in. We create the right environment to deliver our smart solutions. Our 6 core values are: Openness, Respect, Fun in Business, Initiative, People Development and Caring.
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