Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture?
iiPay is an award winning, high growth, innovative company based in US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated International Payroll Associate who wants to be part of this rapidly expanding business, taking on the responsibility of day-to-day communication and the delivery of timely, accurate and compliant payrolls for our clients, to help drive to our goal of 'Paying the Planet'.
All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work: remotely, on a hybrid basis or fully office based as they wish.
Role Overview
Key objectives of the role
**Payroll delivery and service level management**
Delivering accurate and compliant payroll processing for a group of assigned clients and payrolls, co-ordinating the client's requirements and managing the process with our trusted in-country payroll network.
**Scheduling and time management**
Managing and delivering client payrolls against the agreed schedule - communicating directly with clients and ICPs in order to meet or exceed the client deadlines. Escalating issues within client and iiPay to meet and exceed the agreed service level agreement.
**Operational excellence**
**Communication**
Managing and maintaining clear and informative communications to clients, our partners and internally to the wider team and our Client Service Managers.
**Country legislation knowledge**
Take responsibility for understanding client requirements in a group of countries through the development of detailed knowledge of the statutory processes for those countries.
**Project delivery**
Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.
**Escalation and problem resolution**
Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.
Your core activities will include:
- Management of an allocation of international payrolls, including data processing and quality and accuracy reviews.
- Review and resolve any outstanding payroll queries or requests by working directly with our clients and international third-party partners.
- Maintaining accurate online document libraries for your clients, updating with new versions and providing a clear summary of updated information.
- Collaborate with your peers to review payroll processes and identify opportunities to improve the processes in place.
- Work with your team leader to implement new processes and create a more efficient working environment.
What are we looking for in you?
- Experience working in a payroll or 'Business Process' orientated environment is required.
- Proven experience in an administration position with client 'facing' responsibilities
- Strong written and verbal communication skills are essential.
- Intermediate Excel skills are a requirement for this role.
- You may have excellent language skills and be fluent in any or all of the following, German, French, Polish, Italian, and Spanish, however this is not essential for the role
- An individual with experience working in a controlled business environment, familiar if Data Security practices determined under ISAE 3402 and ISO 27001:2013.
What can we offer you?
Here at iiPay, we believe that a choice of working location enables our team members to maximise effectiveness and productivity. You decide whether you work from your own home or the local office where available.
As well as offering you the opportunity to be innovative and ambitious, iiPay believe in offering a competitive salary, generous benefit package, which includes **Private Medical Cover, Volunteering Day, Continuous development and financial assistance for education and professional memberships and your birthday off!