Internship (All Other Sites) Brazil

**Keys Responsailities**
- Resolve reported incidents/requests in a timely manner, meeting agreed operational and service SLAs, at the right level of quality and with high customer satisfaction.
- Keep IT users informed of the status of their case handling; use service-oriented, not only technology-oriented approach.
- Demonstrate developed customer focus skills and courtesy to the customer, especially for technically complex cases.
- Contribute to Service Desk Call Center availability by handling multiple user contacts at the peak Call Center hour.
- Work with other Mars Global Service teams to solve IT user tickets.
- Contribute to high collaboration MGS Service Desk team.
**We expect**

IT student

With good English skills

Fast leaner and interested on learning new things