The Purpose of this role is to learn and assist with all applicable company processing on the ERP system by the originating employee, as close to the time of the event as possible. To ensure accuracy of information and lend support to all company employees who use the ERP system. This information must be accurate to the actual event. Additionally, the support and training of all company employees who use the ERP systems.Internship Duration: 1 YearMinimum Qualifications:Matric (Grade 12 Certificate)Computer LiterateDiploma in ICT (Information and Communication Technology) in Business AnalysisKEY PERFORMANCE AREASSupport of all ERP systemsHelpdesk queries are resolved on a ticket number / Queue basisTelephone queries and online resolution via TeamViewer/Skype for business on a daily basis.Raising / Escalating issues to KOTRAK and follow up until resolvedRisk control of company processesReporting, correcting, and resolving any discrepanciesDaily checks of system processing by all usersCorrecting of documents based on check reportsFollowing up on SSRS reports that need correcting / Intervention.Administration of ERP systemCreating and maintaining company structure within ERP creating permission structure.Permissions, and configuration of company structure within the ERPMaintaining users and user accountsMaintaining product and item codesAdding and maintaining additional recipesTrainingTraining of company employees on the effective use and management of the ERP systems.StandardContinually striving to improve through teamwork with other employees all related aspects of De Heus (Pty) Ltd business.Using objective measurement, identifying problems within the company and subsequently identifying the "root cause" of problems.Ensuring at all times that corrective actions taken to resolve problems are, ultimately, permanent and preventative.Assisting, wherever possible, to ensure that all actions, functions and processes in De Heus's business are conducted in a value added manner.Complying, in line with the Policy Document, departmental procedures and practices.Ensuring that any subordinates reporting to you are effectively communicated to with regards to their responsibilities and authorities.Control of any company expenditure, which may be entrusted to you, in line with the overall company budget.To comply with any other work-related instruction which is relayed via a superior and which is deemed to be necessary and reasonable.The duties and responsibilities in this letter of appointment may be revised, by mutual agreement, in line with the company's overall Policy Document and the responsibilities matrix therein.The company expects the employee to carry out his/her duties and responsibilities to the best of their ability and commits itself to empower the employee with the authority to meet these requirements.Knowledge, Qualifications & ExperienceMatric (Grade 12 Certificate)Possession of a valid Code 08/EB driver's licenseDiploma in ICT (Information and Communication Technology) in Business AnalysisComputer LiterateWorking knowledge of MS Excel, MS WordSkillsProblem solving and decision making skillsCommunication and influencing skillsRelationship building and team leadership skillsNegotiation and Selling skillsBehavioursPositive, pro-active, results-driven attitudeHighly ethical and principle-drivenCommitted, dedicated, motivatedSelf-starter and follow-throughEnergy, drive, courage and tenacityRequired to work with minimum supervisionAdverse Working ConditionsNo Adverse Working ConditionsApplication ProcessApplicants must submit a comprehensive CV, with work-related references to ****** note that only applicants who meet the stipulated minimum requirements will be considered. If you have not been contacted within 2 weeks of the closing date, kindly consider your application unsuccessful. De Heus reserves the right not to make an appointment to the post as advertised.
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