Job descriptionHello IT Configuration Mgmt Analyst,Come work for a large global financial and insurance products company! This is your chance!Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.Main responsibilitiesYou will have the responsibility for administering the CMDB process within the organization, working closely with other process leads to ensure that Asset/CI specific information can be gathered and updated with consistently followed processes.For Project Functions:When deemed necessary by Configuration Architecture person(s), participate in project-related discussions and/or decisions related to CMDB Data or Configuration Model changes.Assist to define configuration management processes, document processes using process workflow, and create process documentation.Manually research, gather, and load CI metadata into technology solutions.Assist to write user acceptance test (UAT) cases/UAT metadata and solutions.Create communications plans/communication material.Create training plans/training material.Project functions may require a "run function" task below that is established in the project to turn over the output to run support.And/or For Run Functions:Execute on and/or provide oversight for one or more Configuration Management processes as required.Manage CI data that contribute to the delivery of an IT service: Software, Software License, License Key, Software Contracts, Virtual Server.Ensure that CIs required to deliver services are properly controlled and that accurate and reliable information about those CIs is available when and where it is needed.Facilitate the documentation and creation/maintenance of frameworks for all applicable processes and procedures, monitor for process compliance and adherence, ensure processes are performing according to the agreed and documented standard; continually review for best practice approaches, make suggestions, and coordinate process/services improvements as appropriate.Design, specify, implement detailed service process measurements, and create/maintain applicable reports/dashboards.Measurement and evaluation of process performance aligned to Critical Success Factors and Key Performance Indicators, as defined by the process.Facilitate the day-to-day "request, receipt, identification, management, and decommission" of IT managed CIs in the source of truth CMDB.Monitor all relevant Administrative Tools (i.e., Email, SharePoint, Service Management tool, Excel) daily and execute day-to-day duties as defined by process; manage process-related issues as they arise.Perform verifications & audits. Provide status accounting reports.Administer the Configuration Management "control" process as instructed.Perform the following specific daily/weekly/monthly functions:Provide analysis integration with Change, Problem, Incident (CPI), normal CMDB data analysis, Foundation Data, Templates update, etc.Support changes that have missing CIs - escalation to Config Team (both Local and Global) to work to get CIs in CMDB (Service Owners and Global).Support the CMDB users and consumers.Help evaluate and improve the CMDB performance and maturity.Help conduct data gathering and analysis to ensure CMDB data quality strategy requirements as related to CMDB.Perform and support CMDB-related tasks in INC/CHG/Service Request (SR) such as update/decom/analysis as needed.Analyze, gather/consolidate, process emails, and follow-ups to teams for their baseline as well as validation and update in CMDB for data accuracy and quality.Provide information to requested teams, assist in CMDB lookup data, ad-hoc CMDB reports, dashboards, and data validation.Requirements and skills2-3 years' experience required;Technical Competencies: General working knowledge of commonly utilized tools (e.g., Service Now, SharePoint, MS Project, MS Office products). Four-year degree required;Must be competent in the use of ServiceNow and the CMDB, managing configuration item data, classes, and attributes;Knowledgeable in MS Excel (Excel functions such as VLOOKUP, compare, etc.);In related fields of study, or equivalent work experience;Or 2-5 years of direct or indirect exposure to Service Management Service Asset & Configuration, Release, Change, Incident, and Problem Management.Additional informationModelo de contratação:PJForma de atuação:100% Remoto
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