**Innovate to solve the world's most important challenges**:
Join Honeywell's One IT team that offers IT support to end users across the globe. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way. You will provide contemporary services and work with IT teams and vendors to provide compliant hardware, infrastructure, network, software support and complex problem resolution in a fast paced environment. You will identify root causes and manage escalations as necessary. You will resolve IT issues and guide users through solutions to ensure the highest levels of customer satisfaction.
**Key Responsibilities**:
- End to end IT support
- Update self-help documents
- IT asset set up and decommissioning
- Documentation and reporting
- Test fixes, post-resolution follow-up
- Participate in audits
- Troubleshooting and root cause analysis
- Log and track calls and tickets
- Maintain equipment stock
**YOU MUST HAVE**:
- Bachelor degree in I.T. related areas
**WE VALUE**:
- Client service experience
- Understand networking concepts; servers; LANs/WAN
- Experience using help desk call logging system
- Excellent customer focus
- Conveys information with clarity, ensuring messages are understood across diverse, global teams
- Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
- Programming knowledge is a plus
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
**Additional Information**:
- ** JOB ID**:req409117
- ** Category**:Information Technology
- ** Location**:Av Tambore 267,Barueri,SAO PAULO,06460-000,Brazil
- Nonexempt