Requirements:Basic requirements:Bachelors degree in Business, Information Technology, a related field, or equivalent work experienceBasic understanding of Business Operations (OT) conceptsAdvanced understanding of ITSM Framework (ITIL). ITIL Foundations certified requiredMust have relevant licenses or certifications- CCNAAt least 5 years technical expertise in switching, routing, security (firewalls), wireless systemsExpert knowledge of troubleshooting layer 1, layer 2 and layer 3 issuesQoS design, deployment strategies and architectures experienceMonitoring tools like CA eHealth, Solarwinds Orion, PRTG, or CiscoworksUnderstanding of various network storage (SAN/NAS) & backup technologies.Needed skills:Good communication skills to collaborate with technical and non-technical stakeholders and focus on problem solving and secure end-user satisfaction of our servicesPrevious experience working in Global TeamsTime ManagementTeamwork & Work EthicCritical Thinking & Problem-SolvingTechnical WritingOrganized and structured way of workingCuriosity & Avid LearnerFluent in English (written & spoken); French is a plusOpen to related travel (+/- 35%).Your Responsibilities:As the Network Engineer based in our local HQ, you will be responsible for:Troubleshooting network (LAN, WAN, DNS, DHCP etc.) and firewall-related issues while providing excellent customer service according to priorities based on business impact and urgencyManaging the lifecycle of the existing infrastructure to keep it modern and up to dateAutomating tasks and coming up with improvements to increase efficiencyCollaborating with project managers and technology teams to deliver efficient and quality projectsWorking closely with vendors, partners, and other relevant stakeholdersCreating technical documentation and reviewing it regularlyProviding guidance to other engineers and sharing knowledge via technical sharing sessions with the Service DeskConducting latency optimization testing, identifying breakages and recommending solutionsSupporting a secured wireless environmentSupporting datacenter migrations, upgrades, and redesignSupporting global HQ, regional, and plants with Cisco and Meraki devices.
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