It Onsite H/F

ResponsibilitiesAssists L&D teams and Learners as the initial point of contact by answering inquiries and providing immediate resolution or redirection to escalated support resources.Monitors the platform queues to provide support for the respective regional needs.Works with the L&D teams to troubleshoot and resolve technical issues related to accessing the LMS and course content.Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.Manages and maintains the Learning Catalogs.Grants or revokes requested admin rights and analytics access.Resets learner quizzes (or supports site or local representatives to do so).Supports site or local representatives to archive terminated courses.Collaborates with the L&D teams on user/learner training.Skills, Behaviors & KnowledgeCritical thinking and problem-solving skills.Service-oriented with the ability to deliver excellent customer service.Good listening skills and patience to work with all types of employees.Responsive and positive attitude.Tech-savvy and ability to gain new technical skills quickly.Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms.ExperienceExperience with learning platforms, such as MyAcademy, is a plus.EducationUniversity/College Degree.Certifications and Licensesn/aLanguagesn/a
Tools and ApplicationsProficient with Microsoft Office Suite or related software.
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