At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.PURPOSE AND OBJECTIVESWithin the Enterprise Cloud Services organization, our Project & Program Office is focused on the best in class project execution to accelerate S/4 HANA cloud adoption in the market. The Project Office manages the planning and implementation, owns the escalation management during planned project activities too. The Project Lead will work in Enterprise Cloud Services accounts in LAC.The Project & Program Office Organization has the following priorities:Build and operate a world-class, efficient and reliable organization to support our customers' journey toward their next-generation business.Help SAP customers realize the innovation power of SAP HANA and the SAP Cloud on a continuous basis.Accelerate innovations to the S/4 HANA platform.Manage system landscape provisioning, application installations, upgrades and migrations.Perform project management for all ECS Delivery Projects.Act as the main interface to the customer project team to ensure effective communication.These priorities are transferred into the Project & Program Office Organization in order to support the accelerated SAP HANA growth and adoption goals, and to ensure that SAP customers have an effective & secure way to move into the ECS Managed Cloud. In order to increase our delivery strength, the Project & Program Office Organization requires talented, hands-on experts in application and technology areas, ideally candidates who are interested in the combination of these areas.EXPECTATIONS AND TASKSAct as key contact for all topics around ECS onboarding phase, ensure a successful landscape transition into SAP RISE.Collaborate with extended teams (commercial, operations, product support, among others) to onboard customers into the cloud.The Project Lead manages the provisioning and upgrades of system landscapes in the ECS Private Cloud.Ability to work under pressure and constantly add value to customer and within organization.EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIESRequired skillsDemonstrate IT Project Management Competences.Strong business acumen plus technology/solution background.Process affinity and strong process orientations.Profound IT backend technology experience.Experience in performing system owner related tasks.Experience in working with cross-cultural teams or individuals.Experience in working with cross-functional teams.Actively manage project escalations.Experience in managing SAP release upgrades.May be required to work on weekends, off-hours, flexibility is a must.Proactive teamwork is a must.Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.Professional experience in managing/ running landscape provisioning, installation, migration and upgrades and minimum 3 years of experience in a customer facing role with excellent command on de-escalating critical situations.Preferred skillsGood understanding of SAP Cloud solutions.SAP Basis Lead with strong knowledge and hands on experience (desirable).Network knowledge related to Hyperscalers such as Google, AWS, Azure (desirable).Datacenter migration experience (desirable).WORK EXPERIENCEStrong professional experience in managing / running landscape provisioning, installation, migration and upgrades, and minimum 3 years of experience in a customer facing role with excellent command of de-escalating critical situations.LANGUAGE SKILLSEnglish (advanced/fluent written and spoken)Portuguese (native / fluent written and spoken)Spanish (optional – fluent)Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Successful candidates might be required to undergo a background verification with an external vendor.
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