This is an IT Support position within the LATAM Enterprise IT Team with the responsibilities of supporting the IT and Telecommunications Infrastructure for the specified Area/site, ensuring the utilization of Hardware, Software, and Communication Systems are consistent with the Global IT strategy.Onsite support, working closely with centrally provided IT services including design, operations, and service desk. Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.Your ResponsibilitiesPlanning & AdministrationProvide information and assist IT Service Delivery Supervisor with IT budgeting and cost control.Follow and implement Emerson policies regarding IT management, security, standards, and procedures.Assist users with business proposal generation, regarding our standards and policies.IT Infrastructure & Support:Ensure optimum support for end-users at all times within agreed service levels.Maintain and update relevant IT documentation.Support and maintain the IT Infrastructure security standards aligned with the Emerson security policy.Support and maintain the IT Infrastructure backup and recovery, including Disaster Recovery Planning.Support and maintain the IT Infrastructure asset management, including Hardware lifecycle management and SW licensing.Support and maintain the IT Infrastructure audit compliance.Provide appropriate service for a centrally provided and maintained IT Infrastructure for servers, clients, printers, and other standardized peripherals.Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area.Use the helpdesk as the central point for all IT issues and service requests.Communication:Establish good working relationships with users and other sources of support and assistance.Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service.For This Role, You Will Need:Education: College/University degree in a related field or experience may be considered in lieu of formal education.Experience: Minimum of 3 to 5 years' experience within a general IT environment. Previous experience in supporting clients, servers, communication equipment (preferably CISCO).Location: Sorocaba, SP.Preferred Qualifications that Set You Apart:Basic understanding of the IT Field: VMware ESXi / VCenter knowledge.Windows Server 2008/2012/2016.Cisco networking knowledge.CITRIX; MS Remote Access.Independently completes diverse tasks of the job and applies and improves knowledge and skill in:Language: English.IP networking administration and services including DNS, DHCP.Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye).Active Directory, GPO & policy design and support.Performs without assistance and is recognized as a specialist for:Language: Spanish and English.Microsoft Windows Operating Systems 7 - 10.
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