We are Cognyte and the global leader in security analytics software. Over 100 government and enterprise organizations in more than 100 countries rely on Cognyte's solutions to accelerate security investigations and successfully identify, neutralize, and prevent threats to national security, business continuity, and cybersecurity.
We are looking for an exceptional and passionate IT Support Analyst to join our IT team in Florianópolis.
- are driven by **curiosity**,
- thrive on **solving** the most complex security challenges, and
- want a unique **opportunity** to **grow** and **contribute**:
- in an **exciting** and **rewarding** environment
then we want to meet you!
**Your impact**
****We are seeking a skilled IT Field Engineer Support to join our team and provide technical assistance to our clients in various on-site settings.
**Your toolbox**
- ** **Provide on-site technical support to clients, diagnosing and resolving hardware and software issues.
- Install, configure, and maintain computer systems, networks, printers, and other IT equipment.
- Collaborate with the IT team to troubleshoot and resolve complex technical problems.
- Respond promptly to service requests and prioritize tasks based on urgency and impact.
- Perform routine maintenance and updates on systems to ensure optimal performance.
- Document all technical procedures, configurations, and problem resolutions.
- Stay up-to-date with industry trends and emerging technologies to enhance technical skills.
**Requirements**:
- ** **Proven experience in IT support, preferably as a Field Engineer or similar role.
- Familiarity with networking protocols and troubleshooting.
- Excellent communication and interpersonal skills to interact with clients effectively.
- Ability to work independently and prioritize tasks in a dynamic environment.
- Any related certifications are a plus.
- **Fluent English skills. Including speaking, writing and reading**:
- **The role required full presence on site**
**Why Cognyte is your perfect match**
We're a values-driven business with a strong passion for **innovation** that makes a **meaningful impact** on the world around us. We are calling out to the **curious minds** of the world, who are looking to **break new ground** and **bring innovative ideas to life**.
So, if this is you then we're your perfect match!
Career Page:
R&D
