**Eaton is looking for a I**T Support Analyst** based in our **Valinhos
- SP** site to join our team.
**
The primary function of this position is to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with mínimal supervision of a supervisor or senior peer.
Customers include all of Eaton's internal IT users within a specific geographic Zone.
This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.
**Essential Functions**:
- Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone;
- Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics;
- Share information about best practices with internal IT users to increase user satisfaction and productivity;
- PC Lifecycle Management, including Provisioning, Asset Management and Disposal.
May also assist with disposal of other IT assets;
- Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone;
- Provide "smart hands" and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams;
- Assist with support of various site-based IT systems that are not supported by Enterprise IT teams.
This varies widely from site to site;
- Participate as part of a team related to trouble-shooting and resolution of larger IT System issues.
May also participate in efforts related to Root Cause Analysis and Problem Management;
- Identify opportunities for process and technology improvement;
- Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT infrastructure issues;
- Participate in internal audits related to IT processes, procedures and systems;
- Influence IT budgeting, forecasting and spending for SIS and Site IT budgets.
- "When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
All our opportunities are for everyone, we don't exclude any professional.
If you fit the requirements and have availability for the indicated region, please, subscribe!
Diversity is the key to achieve the best talents for our business and there are no limits for who is passionate about new challenges and experiences!"_
- Our opportunity is directed only to professionals with the vaccination process against covid-19 complete or in progress.
An official proof document is mandatory for hiring._
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**Qualifications**:**
Experience Required**:
- Associate Degree in technology;
- Experience in IT support activities (remote and hands-on);
- Microsoft Operating Systems;
- Microsoft Office Suite;
- Endpoint Devices - PC, Laptop, Mobile Devices (menos), PC Peripherals;
- Advanced English.
**Experience preferred to meet position qualifications**:
- Knowledge in Spanish;
- ITIL, MCSA, or comparable certification.
What you will get from us
Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services.
We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably.
Making what matters work at Eaton takes the passion of every employee around the world.
We create an environment where creativity, invention and discovery become reality, each day.
It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries.
We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters.
Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed.
We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background.
In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We