It Support And Infrastructure Analyst - Remote

Faixa Salarial: $ 6000,00 à $ 8500,00Link da Vaga: https://vagas.huntit.c...E-mail: ****** App: (11)***956 - Seja para verDescriçãoResponsibilities:Serve as the first point of contact, providing support for hardware, software, and applications issues.Troubleshoot user-reported problems using available tools and following standard procedures.Create and manage tickets in the IT helpdesk system, ensuring timely updates and resolutions.Install, modify, and repair computer hardware and software.Provide support for business applications and troubleshoot hardware/software issues.Perform preventive maintenance, including updates for service packs, patches, and antivirus.Maintain confidentiality of user data processed or accessed on the network.Provide computer orientation to new and current staff.Manage offboarding tasks to remove access for terminated staff.Keep documentation for onboarding/offboarding up to date.Track inventory of company hardware and software.Coordinate purchases, repairs, and configurations of IT equipment.Stay updated on technology trends and collaborate with vendors to resolve technical issues.Document procedures, standards, and best practices.Perform other tasks as assigned by the IT Manager.SkillsExperience with Jira (Service Desk), M365 (Teams), Exchange Online, SharePoint, Azure, Active Directory, and Intune.Degree in Computer Science, IT, or related field.Proven IT support experience, preferably in organizations with 100+ users.Strong troubleshooting skills and technical expertise.Experience with common IT hardware and software, such as printers and networking equipment.Certifications like CompTIA A+, Microsoft Certified, ITIL, or equivalent are a plus.Soft Skills:Excellent problem-solving and technical skills.Strong communication skills with both technical and non-technical staff.Well-organized with attention to detail.Ability to work independently and as part of a team.Good communication in English.Position initially temporary, for a North American technology company.PJ contractRequisitosNível (Senioridade): Pleno.PJInglês ObrigatórioVaga Urgente#windows #técnico #infraestrutura #infra
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