Description Important Information Location: Brazil Job Mode: Full-time - CLT Work Mode: On-site - Campinas e região - SP Responsibilities and Duties Respond to and resolve requests and incidents reported by users regarding systems and hardware on workstations; Install and configure computers, peripherals and accessories for new projects/collaborators; Support and update all operating systems available on the network for workstations; Evaluate the capacity and performance of workstations; Maintain an inventory of workstations, cell phones, peripherals and spare parts for hardware; Create and maintain procedures regarding processes, systems and hardware on workstations; Request the purchase of workstation, cell phone and peripheral equipment; Contribute to initiatives to improve the services offered, methods and processes; Contribute to a collaborative work environment, encouraging the exchange of experiences that help in the personal and professional growth of everyone; Keep up to date in your area of ?expertise. E ssential Skills K nowledge of Windows and macOS operating systems;K nowledge of hardware (laptop, desktop, printers and peripherals);K nowledge of TCP/IP Network;K nowledge of Microsoft Office 365;T roubleshooting skills.H ighly Desirable Skills K nowledge of Linux operating systems;K nowledge of Active Directory (AD) on prem and Azure;M icrosoft administration and security tools (MS Defender, Intune, MDM). A bout Encora E ncora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47 offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. A t Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.