The position of **Deskside Technician On-demand (dispatch)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.
**Essential duties for the position include, but are not limited to the following**:
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end-users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end-users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate
**Requirements**:
- Fluency in English and Portuguese
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets
- Sound knowledge of imaging tools
- Sound knowledge of data backup and recovery tools
- Installing, upgrading, and migrating to Windows
- Deploying Windows in large enterprises
- Experience with Service management tool - ex-Service now
- Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
Tipo de vaga: Meio período, Temporário, Autônomo / PJ
Pagamento: R$40,00 por hora
Carga horária prevista: no mínimo 8 horas por semana
Escolaridade:
- Ensino Técnico completo (preferencial)
Idioma:
- Inglês (obrigatório)
Local do trabalho: Presencial