An Amazing Career Opportunity for an IT System Engineer!!
Location: Zejtun, Malta
Job ID: 33575
The role involves deploying, configuring, and maintaining software packages for various high-profile IT systems, including Public Key Infrastructures (PKIs). This includes administering and supporting the underlying infrastructure across multiple operating systems to ensure optimal operation.
The successful candidate will take a leading role in enhancing the stability, performance, and security of complex IT systems. They will drive the implementation of advanced software deployment standards, ensure system optimization, and lead efforts in troubleshooting complex issues. The candidate will serve as the go-to expert on deployment standards and best practices. Additionally, the role involves providing subject matter expertise to the team, guiding technical personnel through advanced problem resolution and system enhancements.
Who are we?
HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
Citizen ID Technologies (CID):
As the fastest growing solution provider in citizen identity, HID Global is challenging the status quo with its collaborative approach to solutions delivery. We are positioned to deliver complex, scalable and future proof government programs, while empowering local government and partners.
As our IT System Engineer, you'll support HID's success by:
Support & Maintenance
Providing expert-level leadership in the configuration, optimization, and maintenance of key software systems, including Microsoft Windows Servers with features such as WSUS, DNS, and AD, Microsoft SQL Servers, and PKI systems like Microsoft CA and PrimeKey.
Incident Management – Leading and providing thorough system support, and tracking status and updates through the HID service management tool as per ITIL framework.
Providing specialized Level 3 support for HID and third-party software systems, engaging after system administrators have performed their Level 1-2 troubleshooting.
Supporting the operation of PKIs which may include a Qualified Certificate Authority.
Performing the CAO (Certificate Authority Operator) and System Administrator Trusted Roles in accordance with the Trusted Role Procedure and associated Terms of Reference.
Problem Management – leading with the root cause analysis and determining both the best course of action for Restorations and Resolutions for incidents, and the resolution of problems.
Deployments & Change Management
Ensuring quality is built in throughout the project lifecycle through document reviews and by managing testing activities to assure the quality of all project deliverables.
Specifying and designing systems, selecting appropriate design standards, methods, and tools consistent with agreed architectures.
Ensuring that the system design balances functional requirements, service quality, security, and systems management needs.
Change Management - Ensuring that changes to live systems are adequately planned, tracked, tested, documented, approved, and audited.
Stakeholder and Knowledge Management
Chairing technical meetings and presenting to a varied stakeholder group.
Participating in 'Core Teams' as required.
Leading with maintaining and testing disaster recovery and fail-over procedures.
Engaging with suppliers and documenting all technical materials for knowledge sharing.
Knowledge Management – leading with the generation and maintenance of all technical system and troubleshooting documentation.
Ensuring IT compliance standards are maintained as appropriate for independent auditing.
Gaining and maintaining an in-depth knowledge of the infrastructure and environment.
Coach and support less experienced members of the team.
Other
Being fully conversant with the infrastructure and the application software interfacing to the devices.
Being accountable for timely communication of status or critical decisions needed from accountable executives.
Always maintaining highest standards.
Other duties may be assigned as required.
What we will love about your background:
Proven experience of at least 5 years successfully supporting maintenance and operations in enterprise environments.
Experience in PowerShell scripting for automating system configurations, deployments, and routine maintenance tasks.
Experience with Microsoft Windows Server 2022 features.
Experience in data center operations.
Experience with Cisco network devices, VLANs, routing, and general network configurations.
Experience with Veeam Backup solutions.
Strong understanding and experience with the patch management process.
Experience with PKI Solutions.
Ability to effectively communicate in the English language, both verbally and in writing.
Additional European language preferred.
Ability to read and interpret technical journals, schematics, wiring diagrams, specifications, international technical standards, solution documents etc.
Your Experience and Education include:
Relevant certifications such as MCSA, MCSE, Red Hat Certified Engineer, Microsoft Certified: Azure Administrator Associate, and CCNA are highly preferred.
ITIL Foundation certification is desirable.
Why apply?
Empowerment: You'll work as part of a global team in a flexible work environment.
Innovation: You embrace challenges and want to drive change.
Integrity: You are results-orientated, reliable, and straightforward.
We make it easier for people to get where they want to go! When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions.
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