Description & SummaryUma carreira em Tecnologia da Informação, nos Serviços Internos da Firma, fornecerá a você a oportunidade de apoiar nossas principais funções de negócios, implantando aplicativos que permitem que nosso pessoal trabalhe com mais eficiência e forneça os mais altos níveis de serviço aos nossos clientes.Nossa equipe de Tecnologia da Informação se concentra em gerenciar o design e a implementação da infraestrutura de tecnologia na PwC, desenvolvendo e aprimorando aplicativos internos e fornecendo ferramentas de tecnologia que ajudam a criar uma vantagem competitiva para a PwC para impulsionar o crescimento estratégico dos negócios.Responsibilities:The Operations Team is responsible for serving as strategic business partners across IT and other functional units as well as the lines of service.The primary focus of this team is to identify trends in performance of qualitative and quantitative data related to IT Operations and propose innovative solutions/services to IT leadership and business stakeholders.Preferred Qualifications:Degree Preferred: Bachelor Degree - Information TechnologyHigher completeCertification(s) Preferred: Project Management Certification, ITIL Foundation CertificationPreferred Knowledge/Skills: Demonstrates abilities and/or a proven record of success as a team leader.Extensive product knowledge for all ServiceNow ITSM products, including Incident Management, Change Management, Problem Management, Service Level Management, Knowledge Management, Continual Improvement Management, and any related tools.Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence; Helping to execute on PwC strategies; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements; Supporting stakeholders and customers through product releases and platform upgrades; Developing and sustaining effective business relationships at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes; Aligning with product support including knowledge sharing and maturation of product support model; Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s); Driving alignment to established technology standards, practices and processes;Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures; Exhibiting experience with ServiceNow Platform Implementation.Resolving conflicts constructively; Using analytics tools to identify opportunities to improve service performance, customer experience and communicate product value.Language:Advanced English for conversation#LI-DNIEducation Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications Required SkillsOptional SkillsDesired Languages EnglishTravel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Datejunho 28, 2024
