Junior Implemenation Manager

This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Implementation Manager, then get ready to join our company.We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.You will work for Worldline's Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services' unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.We cover the full retail value chain, online and in-store, through a complete approach, delivering a real digital journey for retailers and their customers and facilitating consumer engagement, via seamless services, on any device – with payment at the heart of the shopping experience Day-to-Day Responsibilities? The Implementation Manager is responsible for the technical boarding of Worldline's merchants and for providing technical support to existing merchants. He or she coordinates the integration of merchants into Worldline's Payment Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services (Worldline provides more than 170 payment methods worldwide: cards, real-time bank transfers, wallets, etc.). The Implementation Manager has broad e-commerce payment and service knowledge. During the technical integration, the Implementation Manager must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant's requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues and performing SLA-bound changes to initial account configuration. The Implementation Manager role requires intensive remote merchant interaction (approx. 80% of the role) and solid communication and organizational skills. The implementation manager works together with partners from numerous internal departments (Sales, Professional Services, Credit and Risk, Merchant Services, Product Management, IT etc.) to ensure merchant requirements are fulfilled. Integration of new merchants/ new accounts for existing merchantsTechnical support for existing merchant accountsSupporting pilots for new productsProduct maintenance: liaise with IT & Product departments in respect to product faultsWork together with various internal stakeholders to resolve merchant enquiries The Merchant Implementations Team (present across multiple regions) are guiding our merchants through a predefined implementation plan covering: Implementation preparation & set-upProviding technical specifications & deliverablesAcquirer boardingConfiguration & set-up of online / offline systemsActivation of payment products and servicesSetting-up test accountsTechnical integration consultancyXML, API InterfacingReconciliation and reporting interfacingWebsite alignment and developmentIntegration of financial reporting modulesEnd-to-End TestingTest all interfacesComplete end-to-end testCertificationGo-live implementationConfiguration of live accounts in production environmentTraining of merchant on reporting suiteInternal and external sign-offGo-livePost Implementation monitoringPost go-live monitoringMerchant support with reporting/reconciliation/transaction monitoring Post Go-live and Change ManagementImplementation of merchant related changesTechnical support for existing merchant accountsLevel 2 support for internal and external issues and operational queriesAssociated communication with various departments like Business Development, Account Management, Merchant Support and Product Development Apart from the technical integration support, tasks would also include the following:Supporting pilots for new productsProduct maintenance: liaise with IT & Product departments in respect to product faultsWork together with various internal stakeholders to resolve merchant enquiriesAny other tasks and responsibilities assigned within the scope of Merchant Implementations Who Are We Looking For Skills we can't do without:Strong intellectual capabilities: capable to absorb large amount of informationCommercial mindset: able to relate project delivery to revenue targetsInternal/external stakeholder management capabilities: power of persuasionAble to accurately perform under pressureAble to effectively cope with changeRelevant technical capabilitiesAble to keep a helicopter view, work in a structured way and are able to make and maintain a realistic planning Skills we'd like:Bachelor or Masters degree, preferably in a technical fieldPrevious experience in the ecommerce payment industry is preferredPrecision and strong analytical skillsExperience in managing customer relations (internal/external)Excellent command of English (written and spoken)Planning & Organizational skills: project management expertise is a plusExcellent communication skillsAffinity with e-commerce / payment industry Technical KnowledgeProficiency in MS OfficeKnowledge of XML, JSON and REST web service is a mustKnowledge of programming languages as Java, JavaScript, PHP, Android, iOS, or .NET is a big plusKnowledge of the following is an advantage, but not strongly required: CSS, HTML, Internet Protocol Interfacing/Networks, Certificates (SSL), relational databases (e.g. Oracle). Perks & Benefits At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.Permanent ContractWork with inspiring colleagues and be empowered to learn, grow and accelerate your career.Flexible working: once a week at the officeHealth Insurance;Life Insurance;Dental InsuranceMeal Ticket;Children Allowance;Private Pension Plan;Annual holiday 30 days;Gympass;Birthday offTransportation Shape the evolution We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. Learn more about life at Worldline at careers.worldline.com