Junior Implemenation Manager

This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.The OpportunityAt Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Implementation Manager, then get ready to join our company.
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
You will work for Worldline's Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services' unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.
We cover the full retail value chain, online and in-store, through a complete approach, delivering a real digital journey for retailers and their customers and facilitating consumer engagement, via seamless services, on any device – with payment at the heart of the shopping experienceDay-to-Day Responsibilities?The Implementation Manager is responsible for the technical boarding of Worldline's merchants and for providing technical support to existing merchants. He or she coordinates the integration of merchants into Worldline's Payment Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services (Worldline provides more than 170 payment methods worldwide: cards, real-time bank transfers, wallets, etc.). The Implementation Manager has broad e-commerce payment and service knowledge.During the technical integration, the Implementation Manager must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant's requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues and performing SLA-bound changes to initial account configuration.The Implementation Manager role requires intensive remote merchant interaction (approx. 80% of the role) and solid communication and organizational skills. The implementation manager works together with partners from numerous internal departments (Sales, Professional Services, Credit and Risk, Merchant Services, Product Management, IT etc.) to ensure merchant requirements are fulfilled.Integration of new merchants/ new accounts for existing merchants
Technical support for existing merchant accounts
Supporting pilots for new products
Product maintenance: liaise with IT & Product departments in respect to product faults
Work together with various internal stakeholders to resolve merchant enquiriesThe Merchant Implementations Team (present across multiple regions) are guiding our merchants through a predefined implementation plan covering:Implementation preparation & set-up
Providing technical specifications & deliverables
Acquirer boarding
Configuration & set-up of online / offline systems
Activation of payment products and services
Setting-up test accounts
Technical integration consultancy
XML, API Interfacing
Reconciliation and reporting interfacing
Website alignment and development
Integration of financial reporting modules
End-to-End Testing
Test all interfaces
Complete end-to-end test
Certification
Go-live implementation
Configuration of live accounts in production environment
Training of merchant on reporting suite
Internal and external sign-off
Go-live
Post Implementation monitoring
Post go-live monitoring
Merchant support with reporting/reconciliation/transaction monitoringPost Go-live and Change Management
Implementation of merchant related changes
Technical support for existing merchant accounts
Level 2 support for internal and external issues and operational queries
Associated communication with various departments like Business Development, Account Management, Merchant Support and Product DevelopmentApart from the technical integration support, tasks would also include the following:
Supporting pilots for new products
Product maintenance: liaise with IT & Product departments in respect to product faults
Work together with various internal stakeholders to resolve merchant enquiries
Any other tasks and responsibilities assigned within the scope of Merchant ImplementationsWho Are We Looking ForSkills we can't do without:
Strong intellectual capabilities: capable to absorb large amount of information
Commercial mindset: able to relate project delivery to revenue targets
Internal/external stakeholder management capabilities: power of persuasion
Able to accurately perform under pressure
Able to effectively cope with change
Relevant technical capabilities
Able to keep a helicopter view, work in a structured way and are able to make and maintain a realistic planningSkills we'd like:
Bachelor or Masters degree, preferably in a technical field
Previous experience in the ecommerce payment industry is preferred
Precision and strong analytical skills
Experience in managing customer relations (internal/external)
Excellent command of English (written and spoken)
Planning & Organizational skills: project management expertise is a plus
Excellent communication skills
Affinity with e-commerce / payment industryTechnical Knowledge
Proficiency in MS Office
Knowledge of XML, JSON and REST web service is a must
Knowledge of programming languages as Java, JavaScript, PHP, Android, iOS, or .NET is a big plus
Knowledge of the following is an advantage, but not strongly required: CSS, HTML, Internet Protocol Interfacing/Networks, Certificates (SSL), relational databases (e.g. Oracle).Perks & BenefitsAt Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
Permanent Contract
Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
Flexible working: once a week at the office
Health Insurance;
Life Insurance;
Dental Insurance
Meal Ticket;
Children Allowance;
Private Pension Plan;
Annual holiday 30 days;
Gympass;
Birthday off
TransportationShape the evolutionWe are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.Learn more about life at Worldline atcareers.worldline.com