Are you a problem solver with strong analytical skills and a desire to grow your career at a fast-growing startup? If so, we're looking for you!Company OverviewNestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children's spaces. Our brand is synonymous with quality, innovation, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Operations is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to execute streamlined, backend logistics to ensure customers receive their items in a timely and secure way.Department OverviewAs part of Nestig's Operations team and an early member of the company, you will have the opportunity to help provide efficient and complete resolutions for Nestig customers in a practical and detailed manner. You will report to the Head of Operations from the São Paulo office and will be responsible for working closely with our Customer Experience and Product Development teams to ensure customer orders and issues are fulfilled. You will be a driving force in creating exceptional purchase experiences for our customers (we're talking cribs, rugs, wallpaper, and beyond!) through strong analytical and building problem-solving processes that scale.This full-time position will be based out of our São Paulo office.What You'll DoPlan our international and domestic (USA) shipping schedule;Coordinate with suppliers to set up shipping and delivery in way that works best for our customers and stakeholders;Be in touch with our partner carriers in order to create resolutions for operational incidents and ensure a seamless logistic process;Own the process of solving a customer problem from end-to-end, working closely with our CX team to ensure a speedy resolution to any issues;Follow up on our logistics operation by taking a proactive position to identify problems before customers do;Provide analytical insights and reporting to management to keep track of the current experience and improvement over time;Organize all necessary documentation to ensure smooth processes involving our customers and partners;Engage in projects and initiatives to help increase the efficiency of the Operation and improve the Customer Experience;Use your knowledge, skills, and creativity to improve processes and create new opportunities for growth.What You'll Need1+years experience in a similar, analytical role, ideally within an early-stage, growth-oriented companyMust be able to work onsite in our São Paulo office three (3) days a week (Monday, Wednesday, Thursday), as well as additionally as neededProficient English communications skills (B2+), both verbal and writtenBasic knowledge of data modeling tools (Tableau, PowerBI, etc.)A passion for all things Operations — you like helping people and problem solvingComfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environmentDemonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impactA willingness to roll up your sleeves and wear multiple hatsSelf-starter with a can-do, team-oriented attitude and ability to stay calm under pressureLegal authorization to work in Brazil (We are available to hire as Freelancer ("PF") or Contractor ("PJ").)Why You'll Love Working Here!Twenty-one (21) business days of paid time off (PTO) per year, so you can take your well-earned R&RFlexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote workMonthly wellness, IT, and commuter stipendWFW stipend, so you are able to create a comfortable working environment at homeAnnual education stipend, because we are always learningNestig discount, so you can treat you, your family & loved ones!Paid parental leave of sixteen (16) weeks after six (6) months of employmentNestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
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