Job SummaryWe are looking for a dedicated Junior Operations Specialist to join our team. This role is crucial in supporting the day-to-day operations across multiple departments, including data entry, BPO data management, and internal team coordination. The ideal candidate will possess strong organizational skills, attention to detail, and a willingness to learn and grow within a dynamic fintech environment.ResponsibilitiesData Entry: Accurately enter and manage data across various platforms; ensure data integrity and timely updates to all relevant systems.BPO Data Management: Oversee and manage outsourced data processes; collaborate with BPO partners to maintain quality and efficiency.Confluence Maintenance: Maintain and update Confluence pages with relevant operational information; assist in organizing and managing the documentation within Confluence.Trading Assistance: Provide support to the trading desk with necessary operational tasks; assist in the preparation and execution of trading operations.Internal Team POC (Point of Contact): Act as the main point of contact for internal teams for operational queries; facilitate communication and coordination among various departments.Design Support: Assist in the creation and management of operational design materials; coordinate with the design team to ensure consistency across materials.Onboarding: Support the onboarding process for new clients and employees; ensure all necessary documentation and training materials are provided.Translation: Provide translation support for internal and external communications, as required.Customer Support (CS): Assist the customer support team with resolving operational issues; ensure a high level of customer satisfaction through efficient support.P2P (Peer-to-Peer) Operations: Support the operations related to P2P transactions; ensure the smooth processing of P2P activities within the platform.
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