Welcome to KTO Group, where innovation meets excitement in the iGaming world. Founded in 2018 by Andreas Bardun, our mission is to revolutionise the online gaming experience. At KTO, we are not just a company; we're a game-changer, dedicated to enhancing transparency and player satisfaction in Sportsbook and Online Casino gaming. Dive into the heart of the action on our website: KTO.com. Here, we blend the thrill of sports betting with the magic of online casinos, tailored to resonate with diverse markets. Our commitment to being hyper-local ensures that every player feels right at home. Powered by our proprietary KTO Platform, we bring you cutting-edge technology that personalises our players' journey and streamlines their experience for ultimate enjoyment. KTO is rapidly rising as a star in the LATAM region, already claiming a spot among the top 10 iGaming brands in Brazil. Our vision is bold and clear: to lead the iGaming industry in LATAM, setting new standards in trust and transparency. When you join us, you contribute towards ensuring that every play is a step towards redefining the future of iGaming.SUMMARY OF THE POSITIONWe are on the lookout for a Junior Sportsbook Specialist to join our dynamic team. In this position you will play a strategic role in managing our Sportsbook product offerings and campaigns, ensuring a premier customer experience tailored to the Brazilian market.Your passion for sports and betting, combined with a profound understanding of online gaming, will be the motivation for driving growth and engaging our customer base. You'll be responsible for the daily operations, creating high-quality site experiences, and organising compelling campaigns that retain and attract customers.In collaboration with various teams, you will align marketing activities, manage content relevant to the sports calendar, and deliver outstanding services to our customers.Your role will be crucial in maintaining our competitive edge and providing analytical support for clients and risk management. This role is perfect for a creative, ambitious, and organised person with a love for sports, who is eager to work in a fast-paced environment and is flexible with shift patterns.MAIN RESPONSIBILITIESLead the seamless operation of our Sportsbook business day in, day outSupport driving high-quality site experiences and customer journeysInnovate and implement campaigns and promotions designed to retain, reactivate, and acquire our Sportsbook fansMonitor Sportsbook KPIs, spotting outliers and compiling essential reportsCollaborate with CRM and marketing teams to craft Sportsbook campaigns that resonate and reverberate through our customer baseLiaise with both central teams and customer service to ensure strong communication and alignment on all marketing activities across all touchpointsManage our site content to ensure its relevancy to the sports calendarExecute campaigns with precision and cultivate enticing bonus schemesNavigate our competitive stance, manage site content, and amplify promotions across various screensEngage with our local team to ensure our customers receive communication, offers, and experiences that bypass expectationsDeep dive into Client Management, analysing customer patterns with a keen eyeSupport with Risk Management, observing and responding to any situation with a strategist's mindSupport the Senior Sportsbook Specialist, the Sports Lead and the Head of Sports, with additional responsibilities and duties as required.EXPERIENCE & QUALIFICATIONS REQUIREDYou are a sports aficionado with rich insights into the Brazilian marketYou are well-versed in sports betting and the online gaming arenaWe expect you to be an autonomous go-getter, supremely organised, meticulous, and an articulate communicatorYou must be a native Brazilian Portuguese speaker with a proficient command of English, with any additional language being considered a bonusYou will also be tech-savvy, with strong skills in Excel and Microsoft Office Suite.You are creatively charged and hungry for knowledgeAn independent team player who thrives in a fast-paced environmentYou must be ready to adapt to a schedule that spans early mornings, evenings, weekends, and Public Holidays.At KTO, diversity isn't just a buzzword – it's our strength. We're all about creating an inclusive environment where everyone feels valued and empowered. Together, we're not just working on projects – we're making a real impact in our communities. Join us in celebrating diversity and driving meaningful change!
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