Junior Support Analyst

Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Junior Support Analyst, who wants to learn and transform his career. In this role you will: Provides second-level of investigation and diagnosis (physically in Customer's site) Ensures tickets are updated at all times until issues are resolved Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc). Communicates with client regarding incident progress Coordinate activities with third parties to resolve the IT issues or complete service requests Assists Server Team & network team whenever touch support is required onsite for servers in local server rooms or NW devices at site. Maintain server room inventories, room layout and assets listAnd much better if you stand out for: Hands-on experience (H/W and S/W) – Laptops/Desktops, Mobile devices and printers Good knowledge of Win 10, software installation and troubleshooting Background experience in IT Support (Computers, Mobile phones and iPads)Soft Skills: Proficiency in EnglishWhat do we offer? Benefits – Brazil:insurancePlaninsurancevouchersVoucherassistanceCares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associateswith SESCof CertificationsTCS Learning Portal – Online courses and live trainingexperience opportunityPartnership with Universities and Language SchoolsYour Buddy – By referring people you become eligible to receive a bonus for each hireGems – Recognition for performance– Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!#Buildingonbelief