We are looking for a motivated and customer-focused individual to join our VIP team as a Junior VIP Specialist.
In this position, you will play a key role in supporting the VIP team by ensuring that our high-value clients receive exceptional service.
You will help maintain and grow relationships with VIP customers, assist in managing personalized campaigns, and provide insights to enhance the VIP experience.
MAIN RESPONSIBILITIES
Customer Relationship Management: Assist in maintaining relationships with VIP customers by responding to inquiries and resolving any issues in a timely and professional manner.
VIP Campaigns & Promotions: Support the VIP team in executing personalized promotions and campaigns tailored to high-value clients.
Ensure all communications are delivered on time and aligned with the brand's strategy.
Reporting & Analysis: Assist in tracking and reporting VIP activity, providing insights into customer behavior and campaign performance.
Help identify opportunities to improve VIP engagement and retention.
Liaison with Other Teams: Work closely with other departments, such as Marketing, CRM, and Customer Support, to ensure VIP customers receive consistent and high-quality service across all touchpoints.
Account Management: Assist in identifying VIPs, monitor their activity and make sure we are proactively engaging with them to understand their needs and ensure they are receiving the appropriate level of service.
Event Coordination: Help organize and coordinate VIP events, ensuring a seamless experience for clients.
This includes managing invitations, logistics, and follow-up communications.
Customer Insights: Collect feedback from VIP customers and provide recommendations to improve the overall VIP program and customer experience.
EXPERIENCE & QUALIFICATIONS REQUIRED
Education: Bachelor's degree in Marketing, Business Administration, Hospitality, or a related field.
Relevant internships or experience in customer service or hospitality is a plus.
Skills: Strong interpersonal and communication skills, with the ability to build and maintain relationships with high-value customers.
Excellent organizational skills and attention to detail are essential.
Customer-Centric Mindset: Passionate about delivering exceptional customer service, with a proactive approach to anticipating VIP clients' needs.
Multitasking Ability: Capable of handling multiple tasks simultaneously in a fast-paced environment.
Tech Savvy: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is required.
Familiarity with CRM tools and data analysis is a plus.
Languages: Fluent in English, with strong written and verbal communication skills.
Knowledge of additional languages is an asset.
Passion & Enthusiasm: A keen interest in the iGaming or entertainment industries is desirable, along with the drive to grow in the VIP management field.
At KTO, diversity isn't just a buzzword – it's our strength.
We're all about creating an inclusive environment where everyone feels valued and empowered.
Together, we're not just working on projects – we're making a real impact in our communities.
Join us in celebrating diversity and driving meaningful change!
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