Job title: Key Account Executive Location: Sao Paulo, Brazil Overview of the role: The KAM Team are responsible for the day-to-day execution of Betfair International client management strategy. The team is tasked with building strong relationships with our most important customers, understanding the true needs of our clients in local markets and using their experience and customer insights to drive future changes in the commercial and product areas. This is a fast paced, results driven role with responsibility for the relationship management of Betfair's high-value customers in the Brazilian market. This entry-level role into Relationship Management is aimed at individuals aspiring to become brand ambassadors for Betfair's high net-worth clientele through ensuring excellent delivery of the client management strategy, high engagement levels and overall adherence to required process and policies. The role is stationed in Brazil and the successful applicant will be required to be positioned in our Brazil Office. What you'll do: Build strong and solid client relationshipsAchieve high engagement and service level targets with a focus on long-term sustainability and responsible gamingOwnership of a portfolio of high-level clients with a bespoke approachProactive and anticipate client's requirementsImprove customer experienceCompile client feedback to support improvements to customer experience and identify commercial opportunitiesAdherence and timely delivery against set policies and guidelinesUnderstand how our clients behave and the commercial impact from an individual as well as a portfolio levelThrough strong relationships with the customers, ensure that sufficient evidential information is sourced to meet any Anti-Money Laundering and Responsible Gambling requirementsAttendance at hospitality events to host clients, including evenings and weekends What you'll bring: A keen interest in the gambling industry and in Sports/CasinoPrevious experience in a customer facing position, including but not limited to sales and account management rolesExcellent literacy and interpersonal skills, both in spoken and written Portuguese and EnglishIncredibly strong customer focus and customer contact manner face to face and over the phoneAbility to build trusting relationships and collaborate well with othersAbility to operate at high-pace and under pressure prioritizing workload based on urgencyPrevious experience in the industry or similar verticals would be advantageous but is not required Why choose us: Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development. What's in it for you: Discretionary annual performance bonus30 days paid leaveHealth Insurance for you and your partner, children, and parents or parents-in-law (up to 5 dependents)A personal interest allowance to let you learn something new or pursue a hobbyLooking to extend your family? You will receive a cash gift of 34,000 INR for your new addition whilst working for us26 weeks primary carer leave, and 4 weeks secondary carer leaveExternal learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning "Power Hours" every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career. Equal opportunities: At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences. We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at ******. Your journey with us is focused on ensuring you have what you need to be your best self. Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/ The group: Flutter International is a proud member of the Flutter Entertainment family, a worldwide leader in sports betting, gaming, and entertainment. We're not just another company; we're part of the FTSE 100 index on the London Stock Exchange. What sets us apart is our exceptional blend of brands, top-notch products, and a global presence that spans across 40 countries. What truly defines us is our commitment to ensuring that the thrill of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.
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