Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What you will do:
Provide exceptional technical support via calls, chats, and emails
Assume ownership of technical issues reported by our customers and triage them as needed.
Resolve support inquiries of various difficulties
Gather data to ensure the required technical info is collected to resolve even more complex tickets
Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
Maintain working knowledge of our client's products and services
Support on-site activities for both technicians, customers, and subcontractors
Manage and maintain updated records of failures, maintenance activities, and bugs
What you need to succeed in this role:
Excellent English communication skills (at least C1 for both spoken and written)
1–2 years of prior experience in tech support, desktop support, or a similar role
Demonstrable experience in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
Strong familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk)
Hands-on experience with Windows and Linux operating systems
Solid understanding of how hardware and software platforms interact with one another
Strong troubleshooting and problem-solving skills, attention to detail
Excellent interpersonal skills
Will be a great plus:
Experience with UAV/UAS systems
Hands-on experience with network-related architecture and cloud-based systems
Experience with remote hardware debugging
Experience with and understanding of firewalls and port configuration
Degree in computer science or information technology
Certification in Microsoft, Linux, or Cisco
Benefits and Perks:
Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
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