Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Provide exceptional technical support via calls, chats, and emailsAssume ownership of technical issues reported by our customers and triage them as needed.Resolve support inquiries of various difficultiesGather data to ensure the required technical info is collected to resolve even more complex ticketsProcess customer inquiries containing technical issues and/or feedback, and provide solutions and resolutionsMaintain working knowledge of our client's products and servicesSupport on-site activities for both technicians, customers, and subcontractorsManage and maintain updated records of failures, maintenance activities, and bugsWhat you need to succeed in this role:Excellent English communication skills (at least C1 for both spoken and written)1–2 years of prior experience in tech support, desktop support, or a similar roleDemonstrable experience in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysisStrong familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk)Hands-on experience with Windows and Linux operating systemsSolid understanding of how hardware and software platforms interact with one anotherStrong troubleshooting and problem-solving skills, attention to detailExcellent interpersonal skillsWill be a great plus:Experience with UAV/UAS systemsHands-on experience with network-related architecture and cloud-based systemsExperience with remote hardware debuggingExperience with and understanding of firewalls and port configurationDegree in computer science or information technologyCertification in Microsoft, Linux, or CiscoBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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