We are looking for a LATAM Customer Engagement Platform Manager to lead the success and adoption of customer engagement platforms across the region.
In this role, you will ensure the platforms align with our organizational strategy, support the integration of new channels, and continuously optimize their usage through regular reviews and improvements.
Your expertise will be key in enhancing customer interactions and driving operational efficiency in the LATAM market.
Apply today and start your journey toward a life-changing career with us!
The Position The Customer Engagement Platform Manager for LATAM region will lead strategic projects around technology, data, and platforms, ensuring innovation and seamless stakeholder collaboration.
This position plays a key role in driving the region's digital transformation and supporting the commercial organization's objectives.
You will be responsible for maintaining CRM platforms, liaising with the Technology team to make necessary adjustments to accommodate key fundamentals, multi-channel engagement, and analytics.
Other responsibilities will include: Lead the adoption and optimization of customer engagement platforms across LATAM, aligning with the Multichannel/Omnichannel strategy.
Drive innovation by leading strategic projects focused on actions, incentives, and data-driven initiatives to improve commercial operations.
Collaborate with cross-functional teams to enhance platform usage and implement new processes across affiliates.
Ensure effective communication and coordination with stakeholders across LATAM, including vendors and internal teams.
Oversee platform governance, evaluate outcomes, and develop training programs to improve capabilities within the region.
Qualifications A university degree in a relevant field is required.
An MBA or an advanced degree would be a plus.
We're looking for someone with experience in Sales Force and Commercial Effectiveness.
You should have solid project management experience and skills.
A certification is preferred.
You have experience managing Salesforce or Veeva platforms, such as Veeva CRM and/or IQVIA OCE Sales and/or OCE Digital.
You'll need to be fluent in English, and it would be preferred if you're also proficient in Portuguese and/or Spanish.
It would be great if you have experience in implementing Gen AI capabilities in projects.
About the Department You will be part of the RO LATAM team, based in a dynamic and fast-paced environment.
Our department is dedicated to driving Patient & Customer Experience initiatives across the LATAM region.
We work collaboratively to ensure our products reach the patients who need them, while navigating the complexities of the healthcare system.
Join us and contribute to our mission of improving patient lives.
Working at Novo Nordisk At Novo Nordisk, we don't wait for change.
We drive change.
We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.
We embrace the spirit of experimentation, striving for excellence without fixating on perfection.
We never shy away from opportunities to develop, we seize them.
Working at Novo Nordisk is working toward something bigger than ourselves, and it's a collective effort.
Novo Nordisk relies on the joint potential and collaboration of its more than 69,000 employees to change the lives for the better for millions of patients living with diabetes and other chronic diseases.
Together, we go further.
Contact To complete your application, please submit your CV by clicking "Apply now" and following the instructions.
For more details, follow our LinkedIn page: Novo Nordisk: About | LinkedIn Deadline Apply before November 25th, 2024.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world.
We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures.
We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.
Together, we're life changing.