About usWe are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. It's the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.Some of our valuesCustomer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.Raise the Bar: We're not just meeting standards, we're aiming for setting them.Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.Role Overview:We're looking for a Lead Software Engineer to guide our engineering efforts, ensuring our technology sets high standards in the industry. This role involves leading our engineering processes, mentoring engineers, and enhancing our software design and architecture.What You'll Do:Lead the engineering process from conception to deployment.Lead software design and architectural decisions.Collaborate with Product and Design to define project requirements and goals.Meet customers to gather requirements and translate into product roadmaps.Manage cycle planning and delivery, estimation, engineering resource allocation.Conduct code reviews and manage releases.Mentor engineers, fostering a strong engineering culture of growth and high performance.Develop solutions for ambiguous problems, collaborating with Product, Design, and Customer Success.Develop using NodeJS, Typescript, and Express, and work within the AWS ecosystem.Apply your experience with Postgres and CI/CD tools to improve our engineering practices.Who You Are:You have at least 5 years of engineering experience, with leadership experience.You have a strong background in software architecture.You have experience in mentoring and developing engineering talent.You communicate complex ideas effectively and align team efforts.You're experienced with agile methodologies and committed to continuous improvement.You're familiar with backend development in NodeJS, Typescript, Express, and AWS services.You have experience with Postgres and CI/CD tools like GitLab, GitHub, or Jenkins.Nice to Have:Experience with remote or distributed teams.Involvement in open-source or personal projects.Knowledge of LLMs, AI or machine learning.You Shouldn't Apply If:You're not interested in roles that involve leadership or mentorship.Fast-paced, changing startup environments are not your cup of tea.Continuous learning and adapting to new technologies are not your priorities.We value clear communication, effective problem-solving, and a focus on impactful product development. If you're ready to contribute to transforming customer service with AI technology, we're excited to meet you.Benefits The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?) Flexible working hours. Because who said you can't design your day on your terms? Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together. Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch). Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.We're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
