Amazon Logistics' team is looking for a Shift Manager to join Amazon Logistic Brazil team in our Delivery Station in Hidrolandia-GO.Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.As Shift Manager, you'll have responsibility for the night shift operation in a Delivery Station, providing leadership to Team Leads, Operators, and Delivery Service Providers, managing external agency relationships and performance. You will thrive and deliver results in an ambiguous, fast-paced, dynamic environment.If you have a quality-focused, customer-obsessed industry background with experience of working in a fast-paced, ever-changing environment, we'd love to hear from you. The role entails:Being based in one of our delivery stations, in night shift. Amazon runs a 24/7 operation; therefore, working in shifts will form part of this role, including weekends and holidays.Overseeing the operation that focuses on the delivery of Amazon orders direct to customers.Supporting your team of operational leaders in daily management of the delivery station. This will include allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.Working with KPIs such as On Time Dispatch, First Day Delivery Success, and enhancing customer service.Thinking analytically about project management with attention to detail, the ability to influence others, and exceptional organizational skills.Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences.Providing day-to-day support during the rollout/implementation of newer systems/processes and gathering feedback.Mapping business requirements, understanding business processes, studying and analyzing workflows, and designing solutions.Continuously utilizing software and hardware tools to ensure normal day-to-day operations. Ensuring associates have proper tools to perform the job and coordinating repair or replacement when needed.Communicating daily metrics and reporting exceptions to other departments in Operations and throughout Amazon as necessary.Availability to work from 23h to 10h.Performance metrics, process improvement, or lean techniques experience.
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