Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description
Scope of position:
To create a unique Expeditors customer experience through total ownership of an accountability to:
Understand global customer´s profile, needs and expectations.
Retain existing business and continuous pursuit of global business development.
Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
Reporting Structure
Customer Retention and Development Manager
Job Expectations and Key Responsibilities
Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.
Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
Promote Expeditors marketing activities and customer events.
Continuous review of customers revenue report and analysis aimed at identifying "at risk" customers and negative trends.
Establish proper customer business mapping to ensure complete understanding of customer´s global business, stakeholders, spending, strategy, goals, etc.
Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.
Initiate value added solutions based on Expeditors service offerings and technology.
Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.
Qualifications
University or equivalent business qualifications;
Proven work experience in Account Management (min 3 years mandatory);
Own car, it will be necessary to make visits to customers;
Knowledge of international logistics products and services;
Proficient in MS Office and CRM software;
Strong analytics skills;
Proven problem solving skills;
Charismatic with an ability to connect;
Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;
Minimum advanced English level.
Additional Skills
Presentation skills
Negotiation skills
Problem solving
Flexibility
Ability to connect with people
Industry knowledge
Excel and Power BI
English proficiency
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